Older Adult Case Mgr. Info - Des Moines, United States - Jfcs Stl
Description
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Full-Time
Professional
Legal Address, Saint Louis, MO, US
2 days ago
Requisition ID: 1053
Salary Range:
$48,000.00 To 55,000.00 Annually
W ho We Are:
For nearly 150 years, JFS of St. Louis has offered compassionate support and practical solutions to help people in greater St. Louis navigate life's challenges.
Our professional staff assist the elderly, protect children at risk, provide food and services to those in need, support families, and enhance community connections.
We serve people in need, inclusive of all ages, races, religions, ethnicities, genders and sexual orientations. JFS is a dynamic organization, with committed volunteers and talented staff dedicated to an inspiring mission.The Older Adults Case Manager - Information & Referral Specialist
provides comprehensive case management to ensure that assigned clients have the tools and resources needed to support safe living at home and maintain social connections as they continue to navigate new stages of life.
The Case Manager collaborates with clients to develop and manage individualized care plans that facilitate and support continued independence and safety in the client's desired living environment and provides resources and program referrals, including subsidized in-home support services, falls and hospital re-admission prevention, and counseling and friendly visits as needed.
Essential Functions:
Responds to all new referrals within 24 hours of first contact to schedule the initial assessment with client. Confirms acceptance into the care management program after explaining the benefits to prospective client.
Completes comprehensive assessments which identify medical, psychological and social factors contributing to client's situation and evaluates these together with client's strengths.
Develops an individualized care plan with each client based on identified needs from the assessment and client input. Reviews the care plan regularly with client to assess progress towards identified goals. Adjusts interventions and completion dates as needed to elicit goal achievement.Refers clients to JFS programs, community resources and other organizations as needed. Follows up with clients and service providers to ensure successful and warm hand-off.
Coordinates appointments to medical providers and arranges transportation if needed to ensure continuity of care. Communicates client condition changes to providers.
Records client interactions, care plan updates and community resource information in ETO database for every interaction.
Communicates to supervisor any issues that may impact service delivery or continuity of services for clients.
Provides outreach and training to community agencies, congregations and organizations. This includes public speaking, managing information booths at community events and distributing informational materials.
Provides back-up for overflow calls on the Elderlink information and referral hotline.
Represents JFS at community and professional association meetings.
Demonstrates teamwork, compassion and high quality in delivery of care management services.
Performs other duties as required or assigned.
Complies with all company policies and standards.
Qualifications:
To be successful in this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals of varying abilities to perform the essential functions.
Education:
Master's degree in social work, counseling, gerontology, psychology, or related field required.
Work Experience:
Minimum of two years of related experience.
Licenses, Certifications and Professional Affiliations:
N/A
Knowledge, Skills and Abilities:
Knowledge of community support services and resources for older adults.
Ability to conduct effective interviews and psychosocial assessments.
Ability to prepare and maintain accurate case records.
Knowledge of the use of office equipment, computers and related software applications.
Ability to counsel clients and/or families in life management and coping skills.
Client Focus:
Exhibits the values of kindness, fairness, excellence and service to others. Dedicated to meeting client needs. Builds positive and professional client relationships. Understands the need for flexibility and changes to procedures and programs to meet client's needs.
Communication Skills:
Adapts behavior and communications to multiple learning styles. Aware of the impact of personal style on others' perceptions and works to make the impact positive and productive. Clearly communicates changes in priorities and resources.
Interpersonal Agility:
Displays diplomatic and tactful behavior. Is collaborative and promotes professional working relationships with coworkers. Builds positive relationships with all JFS stakeholders.
Organization:
Manages time well. Ability to manage multiple projects concurrently. Effective in priority setting.
Supervisory Responsibilities:
None
Work Environment:
Work is typically performed in either an inside work environment or in the client's home. There exists the potential for stressful and/or emotionally charged encounters with clients.
Physical Demands:
This position requires prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.
Travel:
More than 50% of work time may be spent outside of the office meeting with clients. Additional travel throughout the community is required as needed. Access to private transportation is required.
Benefits:
JFS offers the following benefits to all full-time employees:
Traditional PPO or High Deductible Health Plan (HDHP) Medical Plans.
$50 per month for employee only coverage.
Flexible Spending Account (FSA) or Healthcare Savings Account (HSA)
JFS contributes $100 per month to your HSA after establishing account.
Vision
Employer paid short-term disability.
Eligible first of the month after employment.
2X annual salary.
Eligible first of the month after one year of employment.
Employer paid long-term disability.
60% of your monthly salary
Eligible first of the month after one year of employment
Voluntary Life/Accidental Death & Dismemberment
Voluntary Accident
Voluntary Critical Illness
Voluntary Hospital Indemnity
401(k)
Employee Assistance Plan
Voluntary Pet Insurance
Other:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee in this position.
JFS provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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