Quality Engineer - New Boston, United States - Branex Group

Description

Job Description

Job Description

Job title:

Customer Quality Engineer

Objective:

• Responsible contact (internal and external) for all quality related issues. Handling of all customer complaints through application ofproblem solving process

Specific duties and responsibilities

• Main contact for customer for all quality related issues during series production
• Ensure timely implementation of corrective actions for all customer issues (0-km & warranty)
• Ensure compliance of quality to all required standards including customer specific requirements
• Conduct regular warranty reviews ensuring corrective and preventive actions for any warranty concerns.
• Facilitate the consequent execution of error prevention, continuous improvement and problem solving by utilization of corporate tools (Problem Management Process, Top Quality reporting, warranty, and field reviews)
• Regular update of internal, customer and supplier complaints in SAP Quality Module & TopQ Sharepoint;
• Perform process capability studies on an ongoing basis to validate especial characteristics.
• Evaluate failure risk analysis with production and development team for new launches
• Validate, document, and publish lessons learned from positive and negative experiences, consolidate those lessons into Plant Standards and communicate these up to the North American and Global Lessons-Learned Committees.
• Develop and perform monthly quality metrics reporting to plant and corporate management.
• Perform Engineering Change evaluation and tracking reports for plant and Nafta.
• Carry out ongoing scrap analysis and scrap reduction activities. Key figures (quantities, budget etc.) only for senior management Balance of Failure Costs, ppm, Customer complaints

Organizational interfaces including related tasks

• Customer Quality Engineer is a cross-functional position that interfaces with all plant functions including senior management. This position requires also interface with Central Quality and Quality functions in other locations

Company DescriptionBranex Group is headquartered in Auburn Hills, MI and is a certified Women's owned business through the Women's Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.

Company Description

Branex Group is headquartered in Auburn Hills, MI and is a certified Women's owned business through the Women's Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.