Jobs
>
Atlanta

    Sr. Systems Analyst - Atlanta, United States - Chick-fil-A

    Chick-fil-A background
    Description
    Overview

    The Sr.

    Systems Analyst - Digital Commerce Technical Support role serves on the Customer Technology Solutions (CTS) team within the Digital Transformation and Technology (DTT) department.

    In this role, you will have the opportunity to partner with System Analysts and Product Owners across all experiences within CTS and SupportNow (Chick-fil-A's front line support for Customers, Operators, and Team Members).


    In this role, you will advise, consult, and coach product/service teams on our standards-based Chick-fil-A technical support framework; enabling teams to implement and operate within the framework.

    You will work and collaborate with the product/service teams and third-party managed support partners to identify, measure, and track service level agreements, service level objectives, and key performance indicators.

    You will design, build, and maintain dashboards to provide visibility into the performance of the support teams.

    Lastly, you will regularly review operational support performance across all teams to iterate and evolve on the Chick-fil-A support framework.


    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

    Responsibilities

    Support and troubleshoot high complexity issues and assists other team members with lower complexity issues.

    Support the broader team and communicate with functional partners or vendors related to assigned areas of work.


    Regularly assist with upgrades, perform backups, identify customizations, and speak into the lifecycle of the systems within area of responsibility.

    Considered a Subject Matter Expert (SME) and may define and execute a monitoring strategy.

    Solve complex problems by taking a broad perspective to identify solutions.

    Translate and refine complex business requirements into technical specifications, considering how they integrate with other systems.

    Work as part of a project team to deliver medium to large projects. May play a significant role in more than one project at a given time.

    Contribute to strategy and roadmap discussions of system(s)

    Create documentation (requirements, process maps, test plans, etc.).

    Expected to consistently make significant contributions towards area(s) of responsibility.

    Minimum Qualifications

    Experience effectively managing Vendors/Managed Service Providers

    Experience with Monitoring Tools (DataDog Preferred)

    Technical understanding of programming languages (such as Python, SQL)

    Preferred Qualifications

    Bachelors Degree

    Self-starter who completes responsibilities with minimal supervision

    Excellent written and verbal communication skills

    Sharp analytical and problem-solving skills

    Excellent personal and relational intelligence

    Strong decision-making skills

    Strong team collaboration skills

    Pursues continuous improvement and exhibits personal drive for excellence

    Methodical, investigative, and inquisitive mind and attention to detail

    Adaptable and flexible approach to work

    Minimum Years of Experience

    2

    Travel Requirements

    10%

    Required Level of Education

    Bachelor's degree or equivalent experience

    Preferred Level of Education

    Bachelor's Degree

    Major/Concentration

    Computer Engineering, Computer Science, or related technical field

    Requisition ID

    Job FunctionInformation Technology

    Position TypeExperienced Professionals


    Posting Location :
    LocationUS-GA-Atlanta

  • Living Word Christian Center

    Systems Analyst

    1 week ago


    Living Word Christian Center Forest Park, United States

    **Summary**: · We are a faith based organization. Our Information Technology department supports our full enterprise which consists of multiple departments and locations. The Systems Analyst analyzes business and user requirements, procedures and problems to automate processing. ...

  • RiseIT Solutions

    Systems Analyst

    3 days ago


    RiseIT Solutions Atlanta, United States Part time

    Position: Systems Analyst · Location: Atlanta, GA · Duration: 3+ months · Onsite · Job Summary: · Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations compl ...

  • Crescens

    Systems Analyst

    21 hours ago


    Crescens Atlanta, United States

    Job title: Systems Analyst · Location: Atlanta, GA [Onsite] · Duration: 9+ months · Type: contract · LOCAL CANDIDATES ONLY · Job Description :Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhan ...

  • Crescens

    Systems Analyst

    2 weeks ago


    Crescens Atlanta, United States

    Job title: · Systems Analyst · Location: Atlanta, GA [Onsite] · Duration: 9+ months · Type: contract · LOCAL CANDIDATES ONLY · Job Description : · Under general supervision, analyzes customer business needs and participates in the planning, design and implementation of new or ...

  • Apollo Technology Solutions LLC

    System Analyst

    1 day ago


    Apollo Technology Solutions LLC Atlanta, United States

    Title: · Systems Analyst · Location: Atlanta, GA · Duration: 3+ Months · Job Description: · Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. · Configure & support desktop applications & ensure configurations comply w ...

  • Veeam Software

    Systems Analyst

    5 days ago


    Veeam Software Atlanta, United States

    Job Description · Job Description · Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. · With Veeam, organizations achieve radical re ...

  • SilverXis, Inc.

    Systems Analyst

    2 weeks ago


    SilverXis, Inc. Atlanta, United States

    Job Description · Job Description · Job Title : Systems Analyst 1 · Location : Atlanta, GA · $26 per hour on W2 · Contract Job, duration 05/13/2024 to 07/31/ Months) · Web Cam Interview Only · *Local Candidates only* · *On-Site required from day 1* · Under direct supervision, a ...

  • Veeam Software

    Systems Analyst

    3 days ago


    Veeam Software Atlanta, United States

    Job Description · Job DescriptionVeeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. · With Veeam, organizations achieve radical resilie ...

  • MindSource

    System Analyst

    1 week ago


    MindSource Atlanta, United States

    Job Summary: · Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus. · Must be organized, capabl ...


  • Mindlance Atlanta, United States Full time

    Job Title: Business System Analyst · Job Location: Complete Remote Job · Job Responsibilities: · As a Business System Analyst you will analyze business needs to determine technical requirements and identifies impacted areas/systems/processes and evaluates alternative solutions ...

  • Motrexllc

    Systems Analyst

    5 days ago


    Motrexllc Alpharetta, United States

    Overview · MUST HAVE ELECTRONIC DATA INTERCHANGE · (EDI) experience. · The Systems Analyst, Sales & Marketing is an Information Technology (IT) professional who partners with leaders in the Sales, Marketing, Sales Operations and Customer Service departments to provide a balance ...


  • TekStream Solutions Atlanta, United States

    A TekStream client, an international manufacturing company, has an immediate need for a Senior System Analyst. This is a direct hire opportunity, and it is hybrid (on site 2 days/week in Atlanta). No C2C candidates and no visa sponsorship provided. · The Sr. System Analyst will p ...


  • Michael Page Atlanta, GA, United States

    Seeking a Remote Business System Analyst with 7+ years of data management experience, proficient in SQL and either Python or R, to drive data warehousing initiatives for a leading Medical Equipment Manufacturing Company. This role involves collaborating with cross-functional team ...


  • CRH plc Atlanta, United States

    We are looking for an IT Business Systems Analyst to analyze proposed process and data changes, and be a team member involved in the design and implementation of technology solutions. This role is responsible for translating the business and function Systems Analyst, Business Sys ...


  • WestRock Atlanta, United States

    ENGINEERING AND MANUFACTURING SERVICES · Mission · A global engineering services team with consultant mentality focused on enhancing business outcomes by leveraging our diverse and result driven team members. We deliver strategic alternatives, benchmarking, and process optimizati ...


  • Randstad Atlanta, United States

    IT Business Systems Analyst - Finance/Accounting/HR · Onsite - Atlanta · Contract to hire · This position will mainly be engaging with the financial department, but any knowledge or experience working with HR or Accounting would be helpful. · For example, there are custom applic ...


  • Howden Atlanta, United States

    Job Description · This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home fo ...

  • Equifax

    HR Systems Analyst

    1 day ago


    Equifax Atlanta, United States

    Provide basic support to multiple functions for HR systems/platforms, which could include Human Capital Management, Learning Management, Recruiting, Performance, etc. Provide basic support for Global HR Reporting needs including metrics, external rep Systems Analyst, Systems, Ana ...

  • Truist Inc

    Systems Analyst

    1 week ago


    Truist Inc Alpharetta, United States

    The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. · Need Help? ) · If you have a disability and need assistance with the application, you can requ ...


  • Intercontinental Exchange Atlanta, United States

    Overview · Job Purpose · The Intercontinental Exchange (ICE) is seeking an Atlanta based Lead Systems Analyst to join the Clearing Risk Technology Department which is based and managed in Atlanta. As Lead Systems Analyst you will possess a broad skillset that bridges business a ...