Vet Clinic Administrator - Rochester Hills, MI

Job summary

This position is responsible for administrative functions and volunteer support across medical departments supporting processes that use veterinary medical terminology to perform tasks, communicate and support documentation and databases.

Responsibilities

• Performs a variety of veterinary medical related administrative and clerical duties that involve setting appointments, processing paperwork, updating records, requests for general information material, mailings, photocopying, faxing, phone and email correspondence.
• Serve as a primary user for the operational software including Microsoft Dynamics 365 and volunteer software Volgistics. Manage operational calendars in Outlook databases.
• Make reminder calls to raisers about upcoming appointments.
• Triaging phone calls.
• Collect supplies for dogs in class and delivery dogs.
• Entering career changes and emailing appropriate people; maintain accurate information on dog status in databases and communicate updates across departments.
• Manage cross departmental communication updates to client services and puppy development regarding the status of graduate return canines. Email notes to Client Services and Puppy Development on grad return exams.
• Complete drug and supply orders.
• Complete initial communication with vet student requests for externship, including scheduling their stay in the residence and collecting appropriate forms and documentation.
• Health certificate compilation, including puppies and graduate dogs. This would include typing up the certificate and submitting it to the appropriate government agency.
• Breeding: managing puppies in flight, and transport of dogs to and from vet offices.
• Collaborates with the volunteer/team engagement department as needed, to identify the need for volunteers as well as interviewing, training, and providing on-going supervision and feedback, support, and recognition of volunteers working within the department.

Job description