Customer Service Representative - Missoula, United States - City of Missoula, MT

City of Missoula, MT Missoula, United States

2 weeks ago

Description

Salary: $ $17.15 Hourly

Location : Missoula, Montana

Job Type: Temporary, Intermittent

Job Number: 00332

Department: Parks & Recreation

Division: P&R Aquatics

Opening Date: 03/11/2024

Overview

Looking for the perfect position? This is your opportunity to love coming to work every day.

Parks and Recreation is looking for Customer Service positions that provide various levels of customer service for parks & recreation, aquatics, and other recreation programs.

This position will remain open until filled. Applicant screening will begin on Tuesday, March 26, 2024.

To Apply: All applicants must submit a City of Missoula application.

Resumes will not be reviewed. All details should be entered on the application.
Essential Functions

CUSTOMER SERVICE REPRESENTATIVE I

Provide customer service to patrons, by phone or in person, at Currents/Parks & Recreation.
Process various registrations, daily admissions, and payments through recreation point-of-sale software.
Perform daily cash-outs; sell gift cards; administer aquatics membership services.
Reserve facilities rentals.
Accept and process donations for the department.
Perform general cleaning and maintenance functions for the Parks & Recreation facility and immediate work area, including shoveling snow on front entryway, sidewalks, and parking spots.
Prepare and print various flyers, announcements, reports, contracts, and various other documents.
Update announcement board, welcome sign, and advertisement window.
Provide support during emergency situations, such as: assisting with rapid water rescues, first aid, crowd control, etc.
Perform other duties, as assigned.

CUSTOMER SERVICE REPRESENTATIVE II

Provide customer service to patrons, by phone or in person, regarding programming, facility policies, and general recreational opportunities at Currents/Parks & Recreation, FMRP, and/or Splash Montana facilities.
Serve as Customer Service Leader to ensure quality front-line customer service and accurate and consistent information is provided.
Assist with overseeing work assignments and training of various staff, including monitoring shift cleaning completion, according to assigned checklists.
Provide membership service support, including upselling services and assisting with monthly renewal membership letters.
Reconcile cash irregularities for other cashiers; conduct daily cash-outs; exchange currency for cashiers.
Print activity rosters for program staff and daily activities.
Perform general cleaning and maintenance functions, including snow removal.
Assist with updating department boards (announcements, advertisements, etc.).
Provide support during emergency situations, such as: assisting with rapid water rescues, first aid, crowd control, etc.
Perform other duties, as assigned.

CUSTOMER SERVICE REPRESENTATIVE III

Perform various customer service functions related to registration, admission, reservations, and payments.
Serve as Customer Service Leader, at Currents/Parks & Recreation, FMRP, and Splash Montana facilities, to ensure quality front-line customer service and accurate and consistent information is provided.
Assist with training aquatics, concessions, and customer service staff in utilizing recreation and point-of-sale software, including reconciling daily cash out, and other various software components.
Provide support with onboarding for aquatics, customer service and concessions.
Assist in tracking daily attendance.
Perform general cleaning and maintenance function, including snow removal.
Maintain organization and accurate inventory of equipment, rosters, and supplies.
Provide administrative support by taking notes at staff meetings.
Assist with updating department boards (announcements, advertisements, etc).
Provide support during emergency situations, such as: assisting with rapid water rescues, first aid, crowd control, etc.
Perform other duties, as assigned.

Knowledge, Skills and Abilities

Knowledge of the principles, practices, and procedures of basic office and cash management, including point-of-sale, cash handling, reconciliation, daily deposits, etc.
Skill in utilizing various computer software and databases, including Microsoft 365, and the ability to learn job specific applications and equipment.
Skill in following oral and written instructions.
Skill in multitasking in a fast-paced environment, while providing effective customer service.
Skill in communicating, in person and writing, with the ability to establish and maintain positive effective working relationships with diverse individuals.
Ability to lead and train staff in a various job-specific areas.
Ability to develop and prepare reports, correspondence, and various other documents.
Ability to participate in a customer focused and team-oriented environment, contributing as lead and collaborator, when necessary.
Ability to maintain and exhibit integrity and discretion in handling confidential and sensitive information.
Ability to maintain and foster a culture of professionalism, adhere to departmental and City standards and specifications, and support a positive team environment.
Ability to resolve conflicts with facilitating outcomes while maintaining a calm demeanor.
Ability to learn departmental and City of Missoula practices and procedures.

Working Conditions:

Position requires the ability to lift 50 lbs. or less.
Work environment may involve occasional exposure to occupational hazards, biohazards, and physical risks, which require following basic safety precautions.
Duties require the physical ability to occasionally perform bending, pulling, and squatting motions.
Position may require schedule flexibility to accommodate opening, closing, and/or weekend shifts.

Qualifications and Additional Application Materials

ALL POSITIONS

Must be of legal age to perform the duties of the position.
Must have a basic CPR/AED certification, or the ability to obtain within 60 days of hire.

CUSTOMER SERVICE REPRESENTATIVE I

Any combination of training and experience with customer service, point-of-sale transactions, or another relevant field.

CUSTOMER SERVICE REPRESENTATIVE II

Any combination of training and education equivalent to six (6) months experience with customer service, point-of-sale transactions, or another relevant field.

CUSTOMER SERVICE REPRESENTATIVE III

Any combination of training and education equivalent to one (1) year of experience with customer service, point-of-sale transactions, or another relevant field.
Prior experience working at Missoula Parks & Recreation facilities, including Currents, Splash Montana, and Fort Missoula Regional Park, preferred.
Experience with Rectrac Software Management, preferred.

This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status.

The City of Missoula will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to:

Market-Competitive Salary
Work/life balance, including the possibility of flexible schedules and remote work opportunities
$0 premium for health and dental coverage for employees and affordable premiums for family coverage
$10,000 Employer-sponsored Accidental Death and Dismemberment Life Insurance Policy
Options for supplemental life, disability, critical illness, and accident
Constitutionally with the City contributing 8.77% of salary on your behalf and the ability to contribute to a supplemental deferred compensation program
Generous paid vacation, sick leave, and holidays
Pre-tax flexible spending accounts
The City of Missoula may qualify you to receive student loan forgiveness under the Public Service Loan Forgiveness. Look to learn more and understand whether you may be eligible.

Additional benefits package information is available

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