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Beverly Hills

    Client Services Officer - Beverly Hills, United States - City National Bank

    City National Bank
    City National Bank Beverly Hills, United States

    3 weeks ago

    Default job background
    Description

    Overview:

    CLIENT SERVICES OFFICER
    WHAT IS THE OPPORTUNITY?

    This person is primarily responsible for the hiring, developing, coaching, and supervising the Customer Service Specialist in the department.

    They assist the Customer Service Manager in motivating and building the operational integrity of the staff in support of the department objectives.

    They motivate and coach colleagues to achieve exemplary service levels. This person will maintain and build a portfolio of customers and be responsible for expanding relationships. Ensures regulatory compliance and staff adherence to Bank policies and procedures.

    What you will do

    Creates an environment that attracts and retains customers as well as Customer Service Specialists in the office. Motivates, coaches, and identifies recognition and rewards for accomplishments.
    Serves as a role model for and coaches to the CNB exemplary service levels. Motivates and develops the highest level of operational integrity consistent with CNBs objectives and standards.
    Develops, motivates, and coaches to achieve exemplary service levels.
    Responsible for providing exemplary customer service and building relationships with existing customers . Actively seeks new profitable relationships.
    Must-Have*Bachelor's Degree or equivalent
    Minimum 3 years related experience in bank operations work
    Minimum 3 years of banking experience required.
    Minimum 3 years of direct client service experience required.
    Minimum 2 years of supervisory experience required
    Skills and Knowledge
    Working knowledge of Bank policies and procedures and regulatory compliance.
    General knowledge of support systems and strong knowledge of applicable bank and branch products and services.
    General knowledge of Bank audit procedures.
    Excellent verbal and written communication skills.
    Ability to organize and prioritize work.
    Compensation

    Starting base salary:
    $ $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
    *To be considered for this position you must meet at least these basic qualifications

    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Benefits and Perks


    At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues.

    Get an inside look at our

    Benefits and Perks .

    INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
    City National Bank is an equal opportunity employer committed to diversity and inclusion.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

    '

    ABOUT CITY NATIONAL
    We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish.

    City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.

    City National is a subsidiary of Royal Bank of Canada, one of North Americas leading diversified financial services companies.
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