IT Desktop Technician - Birmingham, United States - ITAC Solutions

Description

We are assisting a local client in Birmingham Alabama as they search for an experienced onsiteIT Desktop Technician .

This company is targeting IT professionals who have solid hardware and software support experience as well as a basic knowledge of IT infrastructure.

Interested? Apply today

*C2C is not an option with this job opening and all applicants should be able to work for any US Employer without sponsorship.*

What you will be doing (duties of this position):

• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, recommending and implementing corrective solutions.
• Install, configure, test, maintain, monitor, document, and troubleshoot end-user workstations and related hardware and software to deliver required desktop service levels.
• Assess needs and implement performance upgrades to PC desktop boxes, including hardware installations and upgrades.
• Collaborate with IT team members to ensure efficient operation of the desktop computing environment.
• Administer and resolve issues with associated end-user workstation networking software products.
• Receive and respond to incoming calls, e-mails, and help desk systems regarding desktop problems.
• Assist with meeting setup, including hardware/software equipment, installation, and troubleshooting.
• Cross-train department staff members.
• Assist in maintaining an inventory of all monitors, laptops, desktops, iPads, printers, and other components and equipment.
• Document desktop equipment or component failure, repair, installation, and removal instances.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Write technical specifications for purchasing PCs, desktop hardware, and related products.
• Create user accounts and update user access.
• Maintain software assignments through updates, upgrades, and maintenance.
• Work on an on-call rotating schedule outside the regular schedule on a rotating basis.
• Perform other duties as assigned.

• Associate degree in a technical support field or equivalent combination of education and experience required.
• Two (2) years of experience in desktop support or help desk, providing technical support to users in a medium-size company.
• Proficiency in imaging, deployment, configuration, and troubleshooting of Microsoft Windows client operating systems (including Windows 10 and Windows 11).
• Basic knowledge of networking principles, including IP addresses and network cabling.
• Experience troubleshooting Intel-based PC hardware components and peripherals (SATA, USB, CPU, PCI).
• Experience troubleshooting PC-compatible productivity suites in a medium-sized business (including Office 365).
• Experience in writing and communicating technical requirements for new and ongoing projects.
• Excellent communication and interpersonal skills.
• Ability to multitask and support work in a fast-paced environment.
• Ability to track, resolve, and document root causes of user technical problems.
• Valid driver's license required.

• Experience in Active Directory, Azure, and SCCM (or a similar tool), and 3rd party patching preferred.
• Experience in the management of mobile devices (Intune, MobileIron) preferred.
• Bachelor's degree preferred.
• CompTIA A+ certification preferred.
• CompTIA Network+ and Security+ preferred.