Administrative Support Team Leader - Lynchburg, United States - Horizon Behavioral Heal

Description

Job Description

Hours: Full-time (37.5 hours per week)

Location: Lynchburg, VA

POSITION SUMMARY

The Administrative Support Team Leader works collaboratively with the other ASTL and Administrative Operations Manager. This position is responsible for the oversight of the Financial Interview Specialists, Medical Administrative Assistants, Verification Specialists, and Scheduling Assistants in multiple wellness centers as assigned. The Team Leader provides support to the Administrative Operations Manager with overseeing daily operations with each team. The Team Leader is responsible for overseeing the activities that occur regarding meeting client and provider demands for scheduling appointments, completing financial interviews, completing insurance verifications, and point-of-service interactions.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma/GED
• Three (3) years of relevant experience in a medical office environment or an associate's degree in Healthcare Administration or related field with two (2) years relevant experience in a medical office environment. Must have at least one year working in a team lead role in a medical office environment. An equivalent combination of education and experience will be considered.

RELATED KNOWLEDGE SKILLS AND ABILITIES

• Strong knowledge of medical office and point-of-service patient access processes. Knowledge of behavioral healthcare treatment settings preferred.
• Knowledge of behavioral healthcare terminology.
• Knowledge of revenue cycle.
• Ability to interact with clients and resolve problems.
• Knowledge of coaching approaches, tools, and techniques to improve individual performance and foster development.
• Ability to lead staff in a fast-paced and unpredictable work environment.
• Ability to analyze needs and determine appropriate resources.
• Demonstrated ability to effectively communicate, both verbally and in writing.
• Ability to operate a multi-line telephone system to answer, transfer, and hold calls.
• Proficient with an electronic health record (EHR)
• Proficient with Microsoft Office Suite
• Data entry skills
• Excellent customer relations, communication, and organizational skills.
• Knowledge of HIPAA
• Ability to exercise good judgment and discretion.
• Excellent team building skills.
• Ability to record accurate data and complete documentation within established timelines.
• Willing and available to work a modified schedule (weekends, holidays, etc.) as required.
• Ability to drive and must possess a valid driver's license. May be required to travel to different Horizon work sites during the day based on operational needs or provide administrative support at other locations. Regular attendance at trainings and Horizon meetings may require travel to a variety of Horizon sites.
• Ability to develop and maintain organized filing systems (electronic and physical files).

HORIZON ENVIRONMENT

Horizon Behavioral Health Community Services Board (CSB) is located in the beautiful heart of Central Virginia. Whether your passions be hiking the Appalachian Trails, kayaking the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg Virginia offers small-town southern charm with an active culture of music festivals, outdoor activities, world-class performing arts and a revitalized downtown that placed it at the top of the list by as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in Lynchburg's 2021 Giving Back Award, Best of Lynchburg for Counseling Services for multiple consecutive years, and again named Best Place to Work by Lynchburg Business Magazine in 2023

THE BEST BENEFITS FOR THOSE WHO TAKE CARE OF THE COMMUNITY

We're proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon's annual wellness programs and various opportunities to interact with the community throughout the year. Horizon's clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

To Apply – Please visit our online career center at

Horizon Behavioral Health is an Equal Opportunity Employer (EOE).