Operations Manager - Jacksonville, United States - Bank of America Corporation

Description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join us


Job Description:

This role is responsible for providing subject matter expertise across a wealth management operations team, and supporting the manager in all aspects of day-to-day management of the team's operations.

Key responsibilities include employee training and coaching, addressing employee inquiries/escalations/ approvals, and team supervision to ensure processes are executed correctly.

The team lead should escalate issues to the team manager when necessary. Individuals should have deep knowledge of all key functions supported.



Responsibilities:

• Manages daily functions and workflow management across the team to ensure adherence to operating procedures and regulatory requirements while delivering on service level agreements and/or production deadlines
• Hires, develops and manages performance of team members to ensure performance against expectations and supports employee career growth
• Manages and resolves complex client escalations and operations issues
• Leads process improvement efforts, projects and initiatives across function
• Leads and supports risk and control activities, including identification/escalation of issues and follow-through on self-identified audit issues and regulatory exams
• Produces executive-level reports and presentations on projects and initiatives for senior management

This position may also have responsibilities for managing associates.

At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Managerial

Responsibilities:

Diversity & Inclusion:
Model an inclusive environment for employees and clients, aligned to company D&I goals.

• Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.

Enterprise Advocate:
Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.

Risk Manager:
Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

People Manager & Coach:
Provide inspection, coaching and feedback to motivate, differentiate and improve performance.

Financial Steward:
Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.

Enterprise Talent Leader:
Assess talent and build bench strength for roles across the organization.

Driver of Business Outcomes:
Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.



Qualifications:

• Critical Thinking
• Active Listening
• Building Rapport
• Conflict Resolution
• Collaborating
• Influencing
• Coaching
• Delegation
• Establishing Trust
• Performance Management
• Workflow Management
• Project Management
• Risk Management
• Presentation Skills
• Investment Products and Solutions

The GWIM Sr Team Ops Manager in ATS is responsible for the oversight of asset movement between Merrill Lynch Wealth Management and/or Private Bank and outside brokerage firms, as well as banks and mutual fund companies, with specific focus on both ACATS and non-ACATS transfers.

This role monitors and manages risk associated with the transactions the team performs while ensuring processing is completed within industry timeframes, thus meeting regulatory requirements.

Additionally, this role is responsible for managing various projects and initiatives that will increase operating efficiencies through technology and workflow enhancements.

The role focuses on the day-to-day resolution of operations issues and escalations, and the execution of transactions which may require reviewing and approving exception processing.

Responsibilities also include controlling workflow, performing management functions such as interviewing, training, performance reviews, capacity planning, and coaching.

This associate ensures all processes are accurately documented through operational procedures and implements changes as needed while ensuring enforcement and adherence.

Required

Qualifications:
Strong Verbal & Written Communication Critical Thinking & Problem Solving Organization & Time Management Collaboration & Relationship Building Managerial & Leadership ability to multitask & prioritize deliverables

Desired

Qualifications:
Financial Operations Management (especially Transfers / Settlement)Microsoft Word, Excel, PowerPoint

Shift:

1st shift (United States of America)

Hours Per Week:

40