Learning Management System Administrator - Mc Lean - BLN24

Description

Job Title: Learning Management System Administrator

Company: BLN24

About Us: We find strength in teamwork-a better you is a better us

BLN24 is an award-winning Management Consulting Firm that supports the U.S. Federal Government in successfully achieving their mission and goals. Our service and solutions delivery start with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance strategic and technical operations and deployments.

Position Overview:

The Learning Management System (LMS) Administrator is responsible for the configuration, administration, and ongoing maintenance of the PowerTrain LMS to ensure a secure, reliable, and user-friendly training environment. This role supports learners, course managers, and program stakeholders by managing system settings, user access, reporting, and content structure across multiple training formats.

The ideal candidate is highly skilled in LMS administration, troubleshooting, and customer support, with the ability to ensure data integrity, optimize system performance, and continuously improve platform usability. The LMS Administrator will also contribute to modernization efforts such as automation, dashboard development, and system integrations to help the LMS evolve alongside organizational needs.

Key Responsibilities:

• Administer, configure, and maintain the PowerTrain LMS, including system settings, user interface controls, and browser compatibility.

• Manage user accounts, roles, permissions, and access controls to ensure secure system operations and accurate user data.

• Monitor system performance and ensure the LMS remains up to date, secure, and operating smoothly for all users.

• Serve as the first line of support for learners and course managers, responding to inquiries and troubleshooting technical issues.

• Develop and maintain user-friendly documentation, including job aids, how-to guides, and FAQs to support adoption and ease of use.

• Generate and analyze LMS reporting and analytics, including course completions, user engagement, and compliance with mandatory training requirements.

• Provide reporting outputs to support audits, leadership briefings, and continuous improvement initiatives.

• Manage course content organization and structure in collaboration with training teams and instructional designers.

• Implement LMS templates and support training delivery formats including online, blended, and instructor-led training (ILT).

• Ensure course materials and LMS content meet accessibility requirements, including Section 508 compliance.

• Support modernization initiatives such as automation, dashboard development, and integration with other enterprise tools and platforms.

Required Qualifications:

• Bachelor's degree in Information Systems, Instructional Technology, Business, or a related field.

• Minimum 5 years of experience supporting LMS administration, training systems, or related platform operations.

• Proven experience administering an enterprise LMS, including system configuration, user management, permissions, and troubleshooting.

• Strong understanding of LMS reporting capabilities, data integrity practices, and compliance-driven training environments.

• Experience producing reports and analytics to support performance monitoring, audits, and stakeholder decision-making.

• Experience supporting course setup and content management across multiple learning formats (eLearning, blended, ILT).

• Knowledge of accessibility standards and experience supporting Section 508-compliant content delivery.

• Strong written and verbal communication skills, including the ability to develop clear user support documentation.

Preferred Qualifications:

• Experience administering PowerTrain LMS or similar Government/enterprise learning platforms.

• Familiarity working in a Federal Government or highly regulated environment with mandatory training compliance requirements.

• Experience supporting system enhancements such as workflow automation, dashboard development, and process optimization.

• Familiarity integrating LMS platforms with enterprise systems or tools (e.g., project management platforms, cybersecurity tools, identity/access management solutions).

• Experience collaborating with cross-functional teams, including instructional designers, trainers, and program leadership.

Soft Skills:

• Strong customer service mindset with the ability to communicate technical information clearly to non-technical users.

• Highly organized and detail-oriented, with the ability to manage multiple requests and competing priorities.

• Proactive problem-solving approach, including the ability to troubleshoot issues quickly and identify root causes.

• Collaborative team player with the ability to coordinate effectively across program stakeholders and training teams.

• Adaptable and improvement-focused, with interest in continuously enhancing platform usability, reporting, and system performance.

What BLN24 brings to the Game:

BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of — physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.

• You can join one of the fastest growing companies headquartered in the Washington DC Metro Area. We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability.

• Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home.

BLN24 is an Equal Opportunity Employer. We believe people are our strength and understand diverse talents are key to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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