Information Technology Support Specialist - Annapolis Junction

Only for registered members Annapolis Junction, United States

3 weeks ago

Default job background
$34 - $46 (USD)
+Advance how our customers operate while you advance your career.<+p>Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT,<+br>MEANINGFUL WORK AND PERSONAL IMPACT<+br>+Core Responsibilities:<+br>+Respond to user inquiries via phone, email, chat or ticketing systems.<+li>,
  • >Log an track support requests using help desk ticketing system.
  • >,
  • >Diagnose resolve basic technical issues related to hardware software network connectivity.
  • >,
  • >Provide step-by-step guidance users for troubleshooting common problems.,
  • >,
  • >Escalate complex issues second-level support specialized teams via ticketing system when necessary.
  • >,
  • >>Provide guidance less experienced professionals mentoring new hires trainees when necessary.
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