Description

Job Details

Description

Summary

Use a comprehensive knowledge of bank software and bank policy to process maintenance requests from other bank departments in an effort to maintain control quality.

Essential Duties

1. Ability to learn and understand bank policy and bank software.
2. Work with Deposit Ops to maintain and change DDA acct types as requested by the customer.
3. Assist other departments with special projects relating to CIF and account maintenance.
4. Be able to explain maintenance procedures to other bank personnel clearly and effectively.
5. Assist the scanning/verifying department when needed.
6. Assist in maintaining a clean CIF and reviewing CIF maintenance.
7. Be willing to train new personnel in all procedures as department director requests.
8. Furnish prompt, efficient and accurate service in processing requests.
9. Attention to detail and excellent communication skills are required.
10. Maintain work area in a clean, neat and professional appearance.
11. Maintain our customers confidentiality in accordance with bank policy.
12. Participate in training sessions as required by supervisor.
13. Having good knowledge of the ODP program and other available overdraft protection options.
14. Knowledgeable of opening and closing Fresh Start Loans.
15. Confidential use of Chex Systems & Experian databases for reporting purposes.
16. Charge off and close accounts when necessary.
17. Assist in other areas of the Operations department as needed.

Qualifications

Equal Opportunity Employer/Veterans/Disabled