Summer Electronic Benefit Transfer Communications Specialist/Communications Specialist 2 - St. Paul, United States - Department of Human Services - Direct Care and Treatment

Description

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Working Title: Summer Electronic Benefit Transfer Communications Specialist
Job Class: Communications Specialist 2
Agency: Human Services Dept

• Who May Apply: Open to all qualified job seekers
• Date Posted: 03/21/2024
• Closing Date: 04/03/2024
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: DHS - Central Office / CFS SEBT Call Center
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $ $40.49 / hourly; $57,587 - $84,543 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

Make a difference in the lives of Minnesotans.

The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Job Summary

*** Telework (Within Minnesota or neighboring states) and flexible hours options are available.***

The SEBT Communications Specialist will support the Summer Electronic Benefit Transfer (SEBT) program. In this role, you will coordinate with the Minnesota Department of Education and internal DHS communications personnel about ways to disseminate messaging about SEBT program requirements and eligibility to the general public so participants have timely information to address and resolve barriers that may restrict access to these benefits.

Responsibilities include:

• Providing interdepartmental leadership and planning support to coordinate and implement timely, accurate and effective communication for DHS to serve as the public face for Summer Electronic Benefit Transfer (SEBT) information.
• Working with Program manager, program supervisor, additional SEBT staff and SEBT Call Center reps to identify and update SEBT communication tools and processes as needed.
• Working with internal and external partners to schedule/facilitate meetings as needed for SEBT program updates and to create new processes as needed.

Qualifications

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Two (2) years of professional experience in communications disseminating complex information and writing diverse communications for a variety of audiences. Experience must clearly demonstrate:

• Expertise in organizing and maintaining content.
• Experience in understanding of different approaches for writing for print, webpage, texting and social media.
• Expertise in planning, developing, and implementing effective communication strategies.
• Experience identifying gaps and opportunities in communication and plans to respond with solutions.
• Knowledge of applying plain language and digital accessibility tools to make content accessible.

Preferred Qualifications

• Social services experience.
• Knowledge of or experience with public assistance programs.
• Lived Experience with Electronic Benefit Transfer (EBT).
• Current recipients of MFIP/SNAP/Tribal TANF
• Bi-lingual in English and another language such as Spanish/Hmong/Karen/Somali/Arabic
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS - DHS will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at or email . For additional information about the application process, go to .

If you have questions about the position, contact Tria Chang at

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Amy John at .

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at or for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency's mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 12 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email and indicate what assistance is needed.