Contact Center Business Analyst - Chesterfield, United States - InterVision Systems

Description

Are you looking for a challenging role as a Contact Center Business Analyst ?

As a leading managed service provider (MSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit their unique demands and meet their long-term goals.

InterVision's mission is to transform business through the evolutionary power of technology, and we're committed to unlocking value by delivering innovative technology through a consultative approach.

Our people are the best in their field

If you are looking for a career changing opportunity, we want to meet you

We are seeking an experienced Contact Center Business Analyst to join our team The ideal candidate will have a strong understanding of Contact Center operations and will be responsible for capturing detailed business requirements, process mapping, and facilitating the development of solutions that drive efficiency and effectiveness.

We welcome your experience and talents to our team
3+ years of experience as a Business Analyst, preferably in a Contact Center environment.
Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements.
Excellent verbal and written communication skills, with the ability to communicate complex information clearly and concisely.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience with Business Analysis tools is a plus.
Familiarity with Agile and/or Waterfall project methodologies.
Certification in Business Analysis (e.g., CBAP, PMI-PBA) is an advantage.

Some Of The Exciting Work You Will Encounter
Conduct stakeholder interviews, surveys, and workshops to gather business requirements and understand the objectives of the Contact Center project.
Analyze existing Contact Center processes, workflows, and technology infrastructure to identify areas for improvement or streamlining.
Collaborate closely with business units, IT teams, and project managers to translate business requirements into functional and technical specifications.

Document findings and recommendations in a clear and concise manner, including the use of flowcharts, diagrams, and other visual aids to clarify requirements.

Review, analyze, and evaluate business systems and user needs, and recommend appropriate solutions.

Work closely with the project team to prioritize requirements, plan implementations, and coordinate testing and rollout of new features or changes.

Act as a liaison between the business side and the providers of IT services to ensure effective communication and collaboration.

Monitor project progress by tracking activity, resolving problems, and publishing progress reports.

How Do We Back Our Strong Reputation?


GREAT PLACE TO WORK:
If you thrive in an environment of growth and individual impact, InterVision is the place for you

Customer Success

When it comes to technology, our 30+ year history has guided some of the largest and most influential companies solve their problems with a broad range of innovative technologies ranging from network infrastructure to collaboration to cloud migrations.

InterVision can not only help clients refine their strategy with the right technology and the right cloud strategy, but also bring the resource models to take it to the finish line, assuring them a powerful combination of vision and capabilities.

BROAD CAPABILITIES:

InterVision offers a wide range of services and solutions that organizations need to thrive in today's dynamic IT market, including a broad range of innovative solutions for datacenter and cloud transformation, IT resiliency, modern communications, remote workforce and advanced data analytics.

We're competitive at all levels of engagement.


INDUSTRY ACCOLADES:

InterVision has received some of the technology industry's most prestigious awards and acknowledgements – repeatedly by Gartner and ForresterTM plus Inc.

Magazine's 5000 Fastest Growing Private Companies.


TOP VENDOR CERTIFICATIONS:

InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained, certified engineers supporting their solutions.

Here are just a few of the certifications from our list of 80+ vendors:

Amazon Partner Network (APN) Premier Consulting Partner (with seven competencies), NetApp Star Partner, Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, AT&T Premier Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner to name a few.

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