Field Support Engineer - Nashville

Job summary

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation maintenance pharmacy automation systems Responds invoke Service requests within SLA requirements Collaborate with Service Teams resolving Complex Technical Issues Assist New Automation Installations Documenting issues Resolutions Salesforce Field Lightning Provide product feedback driving continuous improvement Required Skills/Experience High School diploma 3-5 years field experience Strong customer orientation Proficiency Windows operating systems Microsoft Office Knowledge computer networking router switch configuration file management Excellent mechanical aptitude ability use hand tools complex equipment service Pharmacy Automation Robotics Experience digital multi-meters electrical testing equipment Preferred Skills Associate degree Electronics Mechanical Robotics Biomedical Engineering Technology SQL knowledge plus Beneficial Backgrounds Robotics Excellent foundation pharmacy automation utilizes robotic arms dispensing ATM or Copier Repair Electromechanical assemblies sensors error codes Precision Mechanics Ability work small moving parts gears belts actuators Familiarity tolerances alignment smooth operation Electromechanical Systems Understanding how motors sensors interact mechanical assemblies Tool Proficiency Knowledge linear guides bearings drive systems belt chain gear-driven troubleshoot vibration noise binding Industrial Automation Experience PLC pneumatics servo systems Software Diagnostics Understanding error codes running calibration routines We Provide Fleet vehicle Motor Vehicle Record MUST clear infractions suspensions last most recent years Corporate credit card expenses Company laptop phone Complete tool kit Comprehensive benefits package Work Environment And Physical Demands Position may subject outside environmental conditions inside environmental conditions common pharmacy location during service maintenance Outside environment includes long-term standing frequent walking common hazards maneuvering through pharmacies Locations Work primarily field involving long-term standing frequent walking include common hazards maneuvering through pharmacies Must be able stand up hours day occasion Must have ability see smell hear talk climb balance stoop kneel twist crouch crawl reach grasp sit stand walk Daily car travel required occasional air travel possible Travel by car may average four hours day occasional shorter longer drive times encouraged At BD we prioritize on-site collaboration because believe it fosters creativity innovation effective problem-solving essential fast-paced healthcare industry For most roles require minimum days office presence week maintain culture excellence ensure smooth operations recognizing importance flexibility work-life balance Remote field-based positions have different workplace arrangements indicated job posting Certain roles employment contingent Company receipt sufficient proof fully vaccinated COVID-19 In some locations testing COVID-19 available required Consistent with Workplace Accommodations Policy requests accommodation considered pursuant applicable law Why Join Us A career means being part team values opinions contributions encourages bring authentic self work It also place where help each other great do right hold accountable learn improve every day To learn more about visit Becton Dickinson Company Equal Opportunity Employer Evaluate applicants regard race color religion age sex creed national origin ancestry citizenship status marital domestic civil union status familial affection sexual gender identity expression genetics disability military eligibility veteran status legally protected characteristics #earlycareer

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  Job description

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