Supervisor, Field Services - East Stroudsburg, United States - Weil-McLain

Description

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.

Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.

Were a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Heating, Patterson Kelley is a leading manufacturer of commercial boilers and direct and indirect water heaters.

With an over 140 year history, we provide reliable, innovative comfort solutions for hospitals, schools, military bases, and stadiums.
How You Will Make An Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact.

As the Field Services Supervisor, you manage the field service/technical customer service team and coordinate the Technical Service and Training/Certification activities of Boiler and Water Heater Product lines.

The Field Service Supervisors also so applies knowledge for installation, service, preventative maintenance, and repair items that are sold, leased, or rented with service contract, warranty, and/or general maintenance.

What You Can Expect In This Role (Job Responsibilities)While each day brings new opportunities at SPX, your core responsibilities will be:

Supervisory LeadershipProvide direction to a department responsible for call center technical questions, field service inquiries, and technical support of product and applicationsOversee the Boiler and Water Heater Technical Training Center and administer Certification and Recertification Test for Service Representative GroupsProvide leadership and guidance, organize the workflow of department by setting objectives, preparing schedules, and communicating objectives and progress to teamProvide guidance for the warranty testing and evaluating process.

Assign cases to team members and review reports before being delivered to representativesTechnical Excellence/Customer Support:
Provide technical support to engineers, sales representatives, distributors, end-users and internal departmentsDeliver technical training support to internal team when requiredResponsible for RMA (return merchandise authorization) processPerform special project assignments assigned and/or related to the systems, policies, procedures and customer queries/problemsDocumentation/Communication:Maintain up-to-date Technical Training Manuals and BulletinsCollaborate with teams, including engineering, to understand specific technical requirementsEnsure prompt, accurate and consistent information is communicated to internal and external customersProvide liaison support between sales and production to promote on time installations or equipment, and understanding of customer requirementsWhat we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Education And ExperienceA minimum of a two- year Associates Degree in Engineering Technology with 5 years experience in HVACStrong computer skills and knowledge of Microsoft Office softwarePreferred Experience, Knowledge, Skills, And AbilitiesMinimum of 5 years experience in troubleshooting and/or managing projects within the HVAC IndustryAbility to write Technical Reports for Warranty ClaimsComputer skills in Visio and PLM/ERP that would enable successful candidate to develop spreadsheets and word documents in a clear presentable, and understandable formatPrevious experience managing complex projectsMaintain a strong desire to meet or exceed customer expectations with the understanding that it must be balanced with cost and safety considerationsWorking knowledge of cost control, managing a departmental budget and other documentation proceduresKnowledge of boilers, related products, controls, control wiring and systemsStrong problem-solving skills and the ability to think analyticallyExcellent communication skills, with the ability to explain technical aspects to non-technical groupsTravel & Working EnvironmentThe ability to use a computer and headset to communicate, create, and access information,Ability to work remotely and communicate with team members remotelyValid Passport or ability to obtain passportTravel is approximately 25% domestically including Canada and may include overnight staysHow We Live Our CultureOur culture is at the center of what we do and, more importantly, who we are.

Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.

Whether you are an individual contributor or you lead a large team, each of us leads at SPX.What benefits do we offer?We know that the well-being of our employees is integral.

Our benefits include:

Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leaveCompetitive health insurance plans and 401(k) match, with benefits starting day oneCompetitive and performance-based compensation packages and bonus plansEducational assistance, leadership development programs, and recognition programsOur commitment to embrace diversity to build a culture of inclusion at SPXWe value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.

We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

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