Program Coordinator for Holistic Supports - Jersey City, United States - Hudson County Community College

Description

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The Opportunity

This is an exciting time to be a part of the HCCC community. The College recently launched its Strategic Plan, the culmination of which will align with the College's 50 th anniversary in 2024. The College was recognized by the Association of Community College Trustees as the recipient of the 2021 ACCT Northeast Region Equity Award. HCCC has recently been named one of 101 recipients, 1 of only 7 community colleges to be distinguished for the Higher Education Excellence in Diversity (HEED) Award, a national honor recognizing U.S. colleges and universities that demonstrate an outstanding commitment to diversity and inclusion. HCCC's Culinary Arts Institute was ranked as the #6 Culinary Arts program in the United States by Best Choice Schools. Most recently, the National Institute for Staff and Organizational Development (NISOD) selected HCCC as one of twenty-four colleges nationwide to be named a "2022 Most Promising Place to Work in Community Colleges."

Overview

Hudson County Community College serves one of the most ethnically diverse and densely populated communities in the United States. The College is a vibrant, urban institution of higher education whose mission is to provide its diverse communities with inclusive, high-quality educational programs and services that promote student success and upward social and economic mobility.

More than 90% of HCCC's students receive scholarships, grants, and loans to finance their education, and the College's extensive financial aid program helps connect students with the resources they need. To date, the College's Foundation has raised over $3.5 million for student scholarships, and HCCC ranks first in the state of New Jersey for its award of Community College Opportunity Grant funds. About half of its more than 12,000 credit students identify as Hispanic, and more than 33% of all students were born outside of the U.S. In 2021, HCCC had two students selected from a national applicant pool to receive the prestigious Jack Kent Cooke Foundation's Undergraduate Transfer Scholarship.

Hudson County Community College has three campuses. The largest campus is located at the heart of Jersey City's Journal Square, which is approximately 20 minutes from New York City. The College has a North Hudson Campus, located in Union City, New Jersey and an additional location at the Hudson County Schools of Technology in Secaucus, New Jersey. The College offers 70 degree and certificate programs and more than 300-day, evening, and weekend courses throughout its three-campus network.

Hudson County Community College is committed to delivering high-quality educational experiences. HCCC is a member of the Achieving the Dream network of community colleges. Achieving the Dream is a national reform network of high-performing community colleges that are focused on leveraging data-informed best practices to promote equitable outcomes.

HCCC has two campus Libraries that provide welcoming common spaces that encourage exploration, creation, and collaboration between students, faculty, and a broader community. Our resources include a collection comprised of over 60,000 print and online books, 130 online databases, and approximately 67,000 periodicals (mostly online), nearly 2,000 DVDs, and a number of select streaming videos. In support of our many English Language Learners, our ESL collection offers a rich array of fiction and non-fiction books categorized by reading level to meet a variety of needs.

The Glen Gabert Library, located on the Journal Square campus, is the home of the Hudson County Community College Archive Collection which offers access to the rich history of HCCC and its impact on Jersey City and the surrounding community. The North Hudson Campus Library is located at our Union City location.

The libraries are open seven days a week while offering a variety of digital technologies that offer pathways to learning and content acquisition. Some of the available technologies include Makerspace facilities for podcasting, 3D printing, crafts, and more, a combination of PC and Macintosh computers, scanners, printers, virtual reality headsets, learning hubs, and prayer and meditation rooms.

The College boasts several signature programs, including a nationally recognized Culinary Arts Institute and Nursing Program. The College's Culinary Arts Institute is one of only three programs in the New York Metropolitan region to hold accreditation from the Accrediting Commission of the American Culinary Federation Education Foundation. The Culinary Arts Institute features state-of-the-art facilities and a hands-on program that prepares students for a range of careers in the hospitality industry. The College recently announced the dedication of the Bloomberg Finance Lab, which provides students with real world experience to prepare them for employment in banks, corporations, and government agencies.

A leader in workforce development, HCCC hosted The Aspen Institute's Workforce Leadership Academy, which was the first to be offered in partnership with a community college. The Hudson County Workforce Leadership Academy was funded through a combination of public and private donors that included JPMorgan Chase, The Harry and Jeanette Weinberg Foundation, The W.K. Kellogg Foundation, the County of Hudson, the LeFrak Family, and Mack-Cali.

Department / Division Introduction

Hudson Helps Resource Center

Position Summary

The Hudson Helps Resource Center (HHRC) opened in April 2021 with the mission to provide thoughtful, caring, and comprehensive information on access to services, programs, and resources that will assist in addressing basic needs beyond the classroom, ultimately resulting in greater student success. Reporting to the Center Director, the Program Coordinator will assist in the management and oversight of the HHRC. The Program Coordinator will operate independently in prioritizing workload and determining how best to accomplish work objectives. The Program Coordinator will be proactive in identifying, following through, and resolving various issues, and participate in special projects as required.

Essential Responsibilities

1. Provide advanced administrative support such as answering, screening, and responding to inquiries on behalf of those supported; drafting, typing, proofreading, and editing basic to complex documents; creating and maintaining confidential and sensitive files and records; opening, distributing, and independently and proactively responding to mail; maintaining inventory and ordering supplies; reviewing invoices and resolving discrepancies, etc.
2. Oversee HHRC event coordination and management. Coordinate and support targeted events and programs, including invitation development, timelines, calendars, and bio preparation as needed. Manage post-event analysis and follow-up internally and externally.
3. Provide primary, direct supervision of the master-level social work interns in their daily activities as a task supervisor. Assign cases and projects congruent with students' educational goals. Provide guidance, direction, and training regarding work activities within the HHRC and HCCC.
4. Promote and manage the Single Stop initiative, an online platform that serves to support community members in meeting their basic needs by connecting them to SNAP, local food pantries, housing programs, and jobs. Respond to incoming inquiries regarding the platform and facilitate students meeting with the HHRC's interns to access and fulfill their needs, including mental health services and referrals.
5. Promote the Hudson Helps Resource Center along with the Mental Health Counseling and Wellness Department to the College community through programming and event execution. Manage the development of communication materials such as flyers to promote the Career Closet, the Food Pantry, and all other mental health and wellness promotions and programming.
6. Develop and manage a database of community partners for the purpose of outreach, increased awareness, and event collaborations. Liaise with community partners and external resources to ensure a connection between the community and the college.
7. Review and ensure accuracy of HHRC web pages. Coordinate with the web management team to request website updates and enhancements.
8. Provide follow-up communication with individuals who were not serviced to ensure proper linkage. Become familiar with team member skill sets and college and community resources to determine the most appropriate referral for students.
9. Keep those supported apprised of routine and unusual student and work situations requiring prompt attention. Resolve routine to complex questions and use own judgment to refer the more complicated issues to a higher level for resolution.
10. Speak and act on behalf of those supported regarding a variety of issues and topics that may cross College Divisions. Deal directly with external contacts in a liaison capacity on behalf of those supported.
11. Interact with individuals internally and externally to gather, provide, clarify, and resolve routine to complex information. Resolve daily work issues that may have both short- and long-term impact and may serve as a liaison between various College Divisions.

Position Requirements

• Bachelor Degree required with a minimum of four years of related work experience.
• Excellent verbal and written communication skills; time management, project planning, and organizational skills; ability to multi-task and handle competing priorities; computer proficiency and knowledge of office equipment; and superior customer service skills required.
• Experience effectively managing complex projects and deadlines with strong attention to detail and accuracy; ability to present ideas and solutions for meeting goals and overcoming challenges.
• Sound judgment. Proven ability to manage up and down to achieve successful results. Comfortable handling and safeguarding confidential information.
• Authentic passion for Hudson County Community College's mission.
• Previous experience in a supervisory role preferred. Experience working in a community college, social services, or a related field preferred.

Applications

For full consideration please send a resume, cover letter, salary expectations, and a list of three professional references to Director of Hudson Helps Resources Center, Katherine Morales at .

As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.

HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment. Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled. Women, veterans and minorities are encouraged to apply.