Training Coordinator - Columbia, United States - State of South Carolina

    State of South Carolina
    State of South Carolina Columbia, United States

    2 weeks ago

    Default job background
    Description
    Salary: $37, $70,054.00 Annually

    Location : Lexington County, SC

    Job Type: FTE - Full-Time

    Job Number:

    Agency: Department of Revenue

    Division: Technology Services

    Opening Date: 04/17/2024

    Closing Date: 4/28/2024 11:59 PM Eastern

    Class Code:: AH35

    Position Number::

    Normal Work Schedule:: Monday - Friday (8:30 - 5:00)

    Pay Band: Band 5

    Hiring Range - Min.: $37,860.00

    Hiring Range - Max.: $70,054.00

    Opening Date: 04/17/2024

    EEO Statement: Equal Opportunity Employer

    Agency Specific Application Procedures:: Apply online and complete the application fully, including all current and previous work history and education. You may submit a resume, but it will not be considered as a substitute for completing the entire application.

    Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.

    Job Responsibilities

    Who we are:
    At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play. Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential. Open the door to a career at the SCDOR and discover why 93% of our employees agree that they understand how their work directly contributes to the SCDOR's overall success-by collecting 96% of South Carolina's general fund, our team serves with purpose and impacts the success of our community.

    Learn more about why you should join our team at

    We are looking for teammates who are:
    • Strong oral and written communicators
    • Knowledgeable with working in Microsoft Word, Excel, and Outlook
    • Able to work under minimal supervision and on schedule
    • Committed to dealing with the needs of customers, team members, vendors, and management in an effective manner
    What you will do:
    As a Training Coordinator you will lead efforts to develop DORWAY, the SCDOR's integrated tax portal, testing and training materials. You also help provide agency consultation involving testing, training, and basic security profiles for the DORWAY system.

    Primary job duties include:
    • Coordinating and leading efforts to develop DORWAY testing and training sessions and materials for SQRs and Projects
    • Conducting test scenario assignment reviews with Subject Matter Experts (SMEs)
    • Conducting training sessions and reviews with SMEs
    • Working alongside management to perform needs assessment to identify testing and training groups
    • Completing DORWAY security requests and administering end-user change requests
    • Coordinating, monitoring, and prioritizing production support tickets and end-user questions
    • Assisting with SCDOR internal and external training efforts related to DORWAY and MyDORWAY
    • Partnering with other divisions to share new materials and related information with other SCDOR divisions and external customers
    Minimum and Additional Requirements

    A high school diploma and relevant program experience.

    Additional Requirements:
    • In an event of a system emergency, 24 hour on-call assistance may be required
    • On occasion overnight travel may be required
    Additional Comments
    • EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
    • Training: Coordinators will participate in a training program to ensure they have the knowledge and skills to successfully perform their job.
    • Hours: Flexible hours may be available from 7:00 a.m. - 6:00 p.m., Monday - Friday (37.5 hours per week).
    • Telework schedule: This position may be eligible to work remotely up to two days per week.
    Ready to apply?
    • Apply online and complete the application fully, including all current and previous work history and education.
    • You may submit a resume, but it will not be considered as a substitute for completing the entire application.
    • Candidates selected to move to the next stage of the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) or a one-way virtual interview (using Spark Hire).
    • Candidate selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.
    Benefits for State Employees

    The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

    Insurance Benefits
    Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

    Retirement Benefits
    State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

    Workplace Benefits
    State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

    Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

    01

    Are you currently employed by the SCDOR?
    • Yes
    • No
    02

    How did you hear about the SCDOR as a potential employer? Select all that apply.
    • LinkedIn
    • Other social media
    • South Carolina Careers:
    • Other on-line job board
    • College/university career fair or website
    • ReveNews (SCDOR's email newsletter)
    • SCDOR Call Center
    • Current or former SCDOR employee
    • Other (please specify below)
    03

    If applicable, what other source did you use to hear about us as a potential employer?

    04

    Please type in your full legal name (First, Middle, Last) as it appears on your Social Security Card.

    05

    I understand that a college transcript is required to be considered for this position (if applicable). Attach to application or email to
    • Yes
    • No
    06

    Please type your preferred name (nickname) to be used on your work accounts and employee ID.

    07

    Do you have a high school diploma and relevant program experience?
    • Yes
    • No
    08

    Do you have experience training others in an office environment?
    • Yes
    • No
    09

    If you answered yes to the above question, please describe your experience.

    10

    Do you have a working knowledge of DORWAY and MyDORWAY?
    • Yes
    • No
    11

    This position requires training and presenting to a large audience. Are you comfortable with this?
    • Yes
    • No
    Required Question