- Daily supervision and prompt exception management of stock shipments from DC to stores in assigned markets (CA, US, & MX)- including Zendesk tickets.
- Working with Customs agents to ensure flawless execution of the Customs clearance process to deliver goods on time on time to the warehouse or to the store directly.
- Tracking status of all stock shipped from the warehouse to stores to ensure on-time delivery.
- Exception management by working closely with courier companies to solve all delivery issues
- Coordinating and monitoring transport of goods (stock and non-stock) delivery in accordance with new stores' dispatch schedule
- Ongoing support of customs processes, duty mitigation, and compliance initiatives.
- Managing claims related to lost goods and service quality including raising claims, filling in claim forms, and claim status tracking.
- Processing duty and freight invoices to ensure proper booking and on-time payments.
- Supporting initiatives and cost-saving opportunities.
- Report on carrier performance, lead times, and cost to serve flagging concerns to Line Manager.
- Ensure the accuracy of all shipping documents - gather and maintain all data records relative to shipping activities
- Liaise with warehouse management to ensure that all outgoing shipments are compliant with local regulations/carrier requirements, are correctly packaged, and have the correct documentation attached
- Deliver key Projects and Initiatives as required. Drive change management to support.
- Work closely with Internationally based counterparts, share market knowledge, and backfill for this position when required
- Other ad hoc tasks related to Logistics and Warehousing.
- Attention to detail
- Problem-solving ability
- Flexibility
- Teamwork
- Customer service
- Negotiation
- Initiative
- Open and honest communication
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Logistics Specialist - Columbus, United States - Lovisa
Description
POSITION PURPOSE AND EXPECTATION:
As Logistics Specialist you will be responsible for the successful coordination of all Lovisa freight moving in and out of Canada, United States, and Mexico- including daily contact with all freight and logistics service providers, across air, sea, and land channels, with a focus on delivery performance into stores, delivery performance to end customers (B2C) and close management of all associated costs and KPI's.
ESSENTIAL DUTIES:
KEY MEASURES AND ACCOUNTABILITIES:
To be discussed and defined with your manager
Key Performance IndicatorBenchmark
Lead Time - Supplier to DC and DC to Store for RegionAchieve Target for channel (Air, Ocean, Land) and region.
Project Delivery SupportProject & initiative implementation to Cost, Time, Risk, and Scope.
Invoice processing completed in line with due dates100%
INFLUENCE MATRIX:
CORE LOVISA COMPETENCIES:
