Customer Service Associate - Champaign, United States - Express Employment

Description

Job Description

• Answering phone calls.
• Process daily payments.
• Work with spreadsheets and numbers daily.
• Charge out daily routes and service work.
• Past dues, collections, small claims.
• Set-up new customer accounts.
• Create delivery and service orders.
• Assigning leads to Sales Representatives
• Maintain a positive K&S H2O Inc. Culligan image.
• Actively support a positive team environment that is conducive to the efficient and effective 'serving' of our customers and safeguard company assets.
• Take precautions to avoid accidents and ensure the safety of everyone. Immediately report all accidents, personal and property, to Manager.
• Safeguard company equipment and products, keeping track of material delivered and returned.
• Collect all applicable customer payments and provide receipts as required.
• Accurately and legibly complete all required forms and reports.
• Know and follow company policies and procedures; identify need for and suggest change when appropriate.
• Assist/train other employees as requested.
• Resolve any product or service-related issues; follow up to ensure complete customer satisfaction.
• Perform other related duties as assigned or requested.

• Able to read/write and communicate effectively
• Strong mathematical skills
• Customer service and multi-line telephone experience
• Proficient in Microsoft Office, data entry, and 10 key calculator
• Strong work ethic
• Ability to work independently
• Exceptional problem-solving skills
• This position is a 40-hour work week, Monday-Friday
  
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