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    Help Desk Associate - Virginia Beach, United States - Dao Emerging Technologies

    Dao Emerging Technologies
    Dao Emerging Technologies Virginia Beach, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Our Support Team in seeking route accounting support personnel for this position to assist with the following:

    • Create various statistical reports for customer and internal use.
    • Perform accurate data entry into our route accounting software.
    • Analyze data feeds for troubleshooting and reporting.
    • Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.
    • Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.
    • On Call (After Hours) rotation

    Ideal candidates possess experience with any or all of the following:

    • Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.
    • Time and ticket tracking software to document support incidents.
    • Basic understanding of troubleshooting handheld devices.

    Minimum Qualifications:

    • High School or Equivalent Diploma (Required)
    • Fluent Spanish speaking (Preferred)
    • Excellent customer service skills
    • Strong personal and work ethics
    • Professional communication skills, both oral and written
    • Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)
    • Professional attitude, attire, and communication
    • Two years prior Customer Service Experience (Required)
    • Prior experience providing technical support via phone
    • Experience working with iOS and Android operating systems (Required)

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • On call rotation

    Job offer dependent on successfully passing a background check. Compensation will depend on experience and qualifications.

    Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.

    Job Type: Full-time

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