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    Systems Engineer - Windsor, United States - Cooperative Systems

    Cooperative Systems
    Cooperative Systems Windsor, United States

    6 hours ago

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    Description

    Job Type

    Full-time

    Description

    • Maintain the infrastructure and integrity of customers' systems
    • Serve as escalation point for solving technical problems and issues
    • Provide insight and input on the design of technical projects
    • Act as a resource on the implementation of technical projects
    • Analyze customer needs and engineer solutions to meet those needs while understanding customer constraints
    • Possess and maintain knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
    • Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
    • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
    • Draft and maintain documentation of technical processes for internal and external use
    • Serve as Technical Mentor to Junior Technicians.
    • Exercises independent judgment in the interest of the company as a substantial part of the work day
    • Obtain training and certifications to further goals of self and the company.
    • Provide ideas/insights as to new products or services that the company can offer its clients.
    • Perform after hours customer support as required.
    • Meet (at a minimum) company Service Level Agreements.
    • Perform other duties as assigned.
    Education and experience
    • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP Understand network topologies, IP routing, switching, etc.
    • High school diploma or equivalent
    • Minimum 3 years experience in IT engineering
    Personal skills/attributes
    • Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
    • Take ownership and follow-through on responsibilities
    • Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
    • Ability to manage time and multiple tasks/priorities.
    • Ability to learn new procedures and concepts and apply them quickly and effectively.
    • Adaptable and flexible
    • Attention to detail, clear and concise writing skills.
    • Cooperation, trust and teamwork skills.
    • Effectively use internal and external support resources and options.
    • Self-motivated with the ability to work in a fast moving environment
    • Ability to lift up to 50 pounds
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