Customer Service Specialist - Windsor Locks, United States - Zobility

Description

Job Description

Job Posting Title: Customer Service Analyst Specialist

Location: Windsor Locks, CT 06096

Duration: 12 Months+

Job Description:

· The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.

· The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills.

Responsibilities:

· Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers

· Focus on external and internal customer support

· Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.

· Participate, engage, and support customer meetings – virtually and/or in-person

· Build and maintain customer trust and relations

· The ability to adapt to our constantly evolving environment and priorities is essential.

· This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms

· Previous account specialists have progressed to various roles, such as production control, operations team leaders, program management, supply chain, etc.

Qualifications:

· Customer service experience preferred.

· Computer skills i.e. Microsoft Office (Word, PPT and Excel).

· SAP knowledge would be great to consider as well.

· In lieu of a degree, the manager will consider reviewing candidates with customer service experience.

Education:

· Bachelors