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    Team Lead - Oklahoma City, United States - Red Door Escape Room

    Red Door Escape Room
    Red Door Escape Room Oklahoma City, United States

    3 weeks ago

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    Description


    Job Description Job Description Salary: 12.75The OKC Penn Square Team Lead (TL) position is an entry to the first level of leadership at Red Door.

    Leading from the front lines of operations, TLs are the closest with guests and the most accessible point of contact to the team.

    They focus on delivering 6-star experiences for our guests, making sure the team is on-point during operational hours, assisting with training, and maximizing downtime by improving the locations health and leading the staff through task delegation.

    Our Game Master TL's are not only experience coordinators but also represent the joyful face of our company. They are customer service experts and are responsible for creating clear lines of communication for our customers. Team Leads bring a positive spirit and radiate a welcoming presence to anyone who walks through our doors.

    The Game Master Team Lead will own these main areas:
    (1)

    Total Guest Service (2) Day-to-Day & Events & Coordination (3) Game Master and new hire trainingResponsibilities include, but are not limited to:
    Ownership over guest communication (phone calls, emails, review responses etc)Thoroughly understanding, explaining, and enforcing booking / cancellation policies.

    Coordinating start times and events with the Game Master staffWelcoming groups with hospitality / hotel level serviceSelling merchandise / recording inventory,General guest service i.e.

    answering questions, making bookings through phone calls or walk-ins, planning and hosting birthday parties or corporate events, handling email correspondence etc.

    Problem-solving issues efficientlyMaintaining the cleanliness / organization of the front lobby and work space.


    Key Qualifications:
    Customer service orientedEnthusiastic and positive attitudeStrong organizational skills able to maintain a scheduleStrong interpersonal communication skills and the ability to articulate clearlyHas strong attention to detailPunctual and responsiblePossesses a team player mentalityWorks well in a fast-paced environmentComfortable with responding to & receiving business calls/bookingsAbility to problem-solve effectivelyBasic knowledge and understanding of computersAble to learn and work our booking softwareWilling to grow and learn in various roles outside of immediate positionAvailable to work weekends & evenings#J-18808-Ljbffr
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