Shift Supervisor - Columbia, United States - AutoZone

Description

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AutoZone Human Resources Customer Satisfaction **Shift Supervisor (Full-Time)**

CAROUSEL_PARAGRAPH

Columbia, Missouri

Stores - Retail

USA5131S135

AutoZone-US ** Share Job**

** Job Description**

**Position Summary**

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZones expectation. Shift Supervisors exceeds customers expectation by delivering a WOW Customer shopping experience on assigned shifts by Living the Pledge every day.

**Position Responsibilities**

Assists Store Manager with supervising, training and developing store personnel

Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Managers absence, on assigned shifts

Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised

Delegates and ensures store merchandising tasks are completed in a timely manner

Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

Ensures all company policies, and loss prevention procedures are followed

Utilizes ZNET to help customers locate merchandise or find suitable alternatives

Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

Monitors cash flow, inventory and security control

Maintains sales productivity, store appearance and merchandising standards

Conducts and reviews all opening and closing procedures

Manages emergency situations and conduct proper emergency procedures

Follows proper accident procedures

Provides feedback regarding AutoZoner performance to the store manager

Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment

Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

Processes returns and effectively manages inventory

Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner

Motivates AutoZoners to provide WOW Customer Service, enhance productivity level and market products to enhance sales and profits

**Position Requirements**

High School diploma or equivalent

ASE Certified preferred

Demonstrates high level of integrity

Excellent communication and decision making skills

Ability to drive customer service