Integrations Consultant - Mt Pleasant - Omatic

    Omatic
    Omatic Mt Pleasant

    1 week ago

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    Description

    **About Us**

    Omatic solutions are designed with the direct feedback of our 3,000+ social good customers in mind. With over 80% of nonprofit organizations leveraging 4 or more cloud solutions today, the need for a uniquely tailored integration solution has never been greater.

    We're a team that thrives on helping others, both through business goals and personal pursuits. Our culture is described as fun, energetic, and lively, balanced by an undercurrent of hard work and commitment. We tackle challenges, revel in the process of solving problems, celebrate our wins, and empower social good organizations.

    **The Role**

    The Integrations Consultant role is critical to our success at Omatic Software, leading product onboarding and software training for customers. Our mission is to delight our customers in their use of our products and services, delivering time-to-value and ensuring successful customer onboarding.

    This role focuses on assessing customer data needs, designing and delivering professional product onboarding and trainings, and configuring Omatic products to meet customer requirements. As a trusted advisor, our customers look to us for best practices with our products and services.

    **Key Responsibilities**

    • Conduct remote software onboarding and training engagements on all Omatic Software products
    • Develop expertise on Omatic products and stay up-to-date on product features and functionality
    • Accurately assess customer requirements
    • Configure systems and provide testing support
    • Write and deliver professional documentation customized to individual customer needs
    • Identify creative technical solutions to complex data issues
    • Deliver engagements on time and within budget
    • Accurately track and report project hours, notes, and status within Omatic's internal systems
    • Conduct internal software trainings
    • Participate in user forums and blog posts
    • Assist Omatic Sales with selling Onboarding services
    • Engage in professional development to ensure ongoing industry knowledge

    **What You'll Bring**

    • A self-motivated learner with the ability to self-manage advancing product knowledge
    • Experience with Salesforce, Salesforce NPSP import, and/or data migration processes; Salesforce Admin Certification is a plus
    • Experience with Raiser's Edge, Raiser's Edge NXT, Altru; Raiser's Edge Certification is a plus
    • Experience using other non-profit systems, including email marketing, peer-to-peer fundraising, online donations, events management, and alumni or membership management, a plus
    • Project Management skills, including scheduling, task management, and working with multiple customers and projects simultaneously
    • Superior time management skills
    • Excellent written and verbal communication skills, with the ability to identify and target needs, define technical concepts, and deliver accurate project deliverables
    • Attention to detail with strong organizational and execution skills
    • Technically savvy
    • Able to thrive in a fast-paced team environment and work with various skill levels

    **Our Perks**

    • Competitive health/dental/vision insurance, life insurance, and short-term disability
    • 401K with company match
    • Unlimited/flexible PTO
    • 12 weeks fully-paid parental leave
    • Remote work schedules

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