Women's Health Nurse Care Manager - PHC @ Mercy, Des Moines, IA, US

The Women's Health Nurse Care Manager provides holistic nursing care to patients across assigned PHC clinics and serves as a patient advocate and resource through the continuum of care. Demonstrates iCare values in all interactions. · This position typically works at PHC at Mercy ...

Job description

The Women's Health Nurse Care Manager provides holistic nursing care to patients across assigned PHC clinics and serves as a patient advocate and resource through the continuum of care. Demonstrates iCare values in all interactions.

This position typically works at PHC at Mercy Family Medicine Residency Clinic in Des Moines and is scheduled Monday - Friday 8 AM - 4:30 PM, occasionally closing until 5 PM. Our team members are occasionally needed to cover other shifts or to work at other PHC clinics in Ames, Des Moines, and Marshalltown. Mileage reimbursement and/or an out of town travel bonus may apply.

What You Will Do

1. Manages new OB patient intakes and histories, completes nursing assessments and comprehensive medication reconciliation, supports the risk stratification process, and consults with medical providers on care plans for ongoing prenatal and delivery services.

2. Completes record requests, chart preparation, and pre-visit planning.

3. Collaborates with appropriate internal resources to coordinate presumptive Medicaid, other financial assistance, and entitlement applications.

4. Administers non-stress testing in coordination with medical providers. 

5. Triages patients in-person or on the phone according to established protocol. 

6. Supports patients through their care plans and utilizes the care team and resources to empower them, including holistic counseling, problem solving "barriers to care" and coaching as needed regarding the patient care plan, treatment, medication adherence, healthy lifestyle choices, and self-help behaviors. 

7. Documents patient care accurately and timely in the electronic health record. 

8. Participates in training, orientation, competency assessment, and performance evaluations of clinical support staff, students, and apprentices. Serves as a resource to staff and promotes effective collaboration. 

9. Assists clinical support staff as needed, including but not limited to, facilitating patient rooming and intake, obtaining vital signs; performing point-of-care, lab, and diagnostic testing per orders; administering medications, immunizations, and treatments per orders.

10. Performs quality assurance reviews for life safety controls/tasks and duties assigned to clinical support staff. 

11. Performs pre-cleaning and transport of contaminated instruments per infection control policies and procedures.

Qualifications You Need to Bring

• Completion of an accredited nursing program accepted by the Iowa Board of Nursing for licensure.

• A minimum of 2 years of RN experience. Note: LPN experience may be partially substituted for experience at leadership discretion for internal candidates. 

• Effective nursing skills and knowledge of nursing care regulations and practices established by the Iowa Board of Nursing with ability to apply universal precautions in patient care.

• Excellent interpersonal, teamwork and collaboration skills with ability to develop and maintain effective working relationships and take a team approach to care.

• Effective written and verbal communication skills.

• Effective leadership skills.

• Excellent customer service skills.

• Basic computer skills with proficiency using Microsoft Office applications, electronic health record and other database systems.

• Strong organization and prioritization skills and is detail oriented. 

• Professionalism skills with ability to maintain composure in all situations, demonstrate support and interact empathetically with diverse groups of individuals.

• Effective problem-solving skills.

• Licenses & Certifications: Current RN license recognized by the State of Iowa Board of Nursing; *Current Basic Life Support (BLS) for Healthcare Providers; *Current Mandatory Reporter Training: Child Abuse and Dependent Adult Abuse recognized by the State of Iowa 

* Must be obtained within the Introductory Period if not current.

Preferred

• Bachelor's degree in nursing. 

• Work experience in a community health center or obstetrical care. 

• Experience in a leadership role. 

• Effective verbal and written communication skills in Spanish.

We Take Care of Our People

In addition to base pay, PHC offers a comprehensive benefits package, including:

• Generous PTO accrual 

• Eight paid holidays

• License/certification fee reimbursement*

• Paid time off for continuing education & continuing education reimbursement*

• Tuition reimbursement program

• 401k with company match

• Medical insurance 

• Dental insurance

• Vision insurance

• Life & disability insurance

• Flexible spending & health savings accounts

• Supplemental accident & critical illness insurance

• Discounted pet insurance

• PHC Pride rewards program

Visit  for a summary of PHC's benefits.

*Applies to positions requiring clinical licensure or certification. 

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers. 

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