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Client Advocate
1 week ago
Willis Towers Watson Public Limited Company Boston, United StatesContributes to new business opportunities for new clients and develops business opportunities with existing clients. Drives the RFP response process, including review, identification, and coordination of resources and expertise required, and ultimate Advocate, Client Relations, H ...
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Public Health Advocate II
1 week ago
Boston Public Health Commission Boston, United States* Coordinates, monitors, develops and implements projects and/or initiatives for assigned BPHC program/department. · * Will provide peer recovery support services to 727 clients with substance use disorder (SUD) and experiencing homelessness to achieve sustained recovery. Facilit ...
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Public Health Advocate I
1 week ago
Boston Public Health Commission Boston, United States* Provides outreach, education, advocacy, referral and support services to active injection drug users in Boston. Refers clients to relevant services, including, but not limited to: needle exchange sites, health insurance, health resources, parenting programs, housing, educationa ...
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Public Health Advocate I
1 week ago
Boston Public Health Commission Boston, United StatesThe mission of the Boston Public Health Commission (BPHC) is to protect, preserve, and promote the health and well-being of all Boston residents, particularly the most vulnerable. The BPHC envisions a thriving Boston where all residents live healthy, fulfilling lives free of raci ...
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Bar Advocate Program Contract Attorneys
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Travel Nurse RN
7 hours ago
Planet Healthcare Boston, United StatesJob Description · Planet Healthcare is seeking a travel nurse RN NICU - Neonatal Intensive Care for a travel nursing job in Boston, Massachusetts. · Job Description & RequirementsSpecialty: NICU - Neonatal Intensive Care · Discipline: RN · Start Date: 06/17/2024 · Duration: 12 we ...
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Travel Nurse RN
7 hours ago
Planet Healthcare Boston, United StatesJob Description · Planet Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in Boston, Massachusetts. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Duration: 13 weeks · 40 hours per week · Shift: 10 hours, days · Employment Type: Tr ...
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Customer Care Advocate
3 days ago
T3 Expo Boston, United StatesOur Customer Advocates are responsible for the successful service delivery of our exhibitors and their presence at our client's events. Our Customer Advocates are expected to be proactive, out of the box thinkers and problem solvers and most importantly the number one advocate fo ...
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Travel Nurse RN
7 hours ago
Planet Healthcare Boston, United StatesJob Description · Planet Healthcare is seeking a travel nurse RN OR - Operating Room for a travel nursing job in Boston, Massachusetts. · Job Description & RequirementsSpecialty: OR - Operating Room · Discipline: RN · Start Date: 06/17/2024 · Duration: 13 weeks · 36 hours per wee ...
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Travel Nurse RN
7 hours ago
Planet Healthcare Boston, United StatesJob Description · Planet Healthcare is seeking a travel nurse RN Maternal - Newborn for a travel nursing job in Boston, Massachusetts. · Job Description & RequirementsSpecialty: Maternal - Newborn · Discipline: RN · Start Date: 06/09/2024 · Duration: 13 weeks · 40 hours per week ...
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Travel Cardiovascular Technologist
1 week ago
Planet Healthcare Boston, MA, United StatesPlanet Healthcare is seeking a travel Cardiovascular Technologist for a travel job in Boston, Massachusetts. · Job Description & Requirements · Specialty: Cardiovascular Technologist · Discipline: Allied Health Professional · Duration: 8 weeks · 40 hours per week · Shift: 8 hours ...
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Boston Public Health Commission Boston, United StatesIn addition to all duties in Public Health Advocate I, Public Health Advocate II will perform these duties: · Provides outreach, education, case management, advocacy, referral and support services to Boston residents with a particular focus on high risk clients and second languag ...
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Domestic Violence Advocate
6 days ago
Boston Medical Center Boston, United StatesBoston Medical Center (BMC) is more than a hospital. It ́s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-base ...
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Travel Nurse RN
7 hours ago
Planet Healthcare Boston, United StatesJob Description · Planet Healthcare is seeking a travel nurse RN Surgical ICU Stepdown for a travel nursing job in Boston, Massachusetts. · Job Description & RequirementsSpecialty: Surgical ICU Stepdown · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · 36 hours per week ...
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Community Services
1 week ago
International Institute of New England Boston, United StatesSummer 2024 Community Services & Resettlement Intern (IINE Boston) · The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students ...
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Customer Care Advocate
3 days ago
T3 Expo Boston, United StatesOur Customer Advocates are responsible for the successful service delivery of our exhibitors and their presence at our clients events. Our Customer Advocates are expected to be proactive, out of the box thinkers and problem solvers and most importantly the number one advocate for ...
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Project Manager
1 week ago
Smith & Wilkinson Boston, United StatesBeals Associates is a respected and well-established civil engineering and planning firm that provides services to the real estate development industry. They're seeking an experienced civil engineer to work as a Project Manager in their Boston office. The job responsibilities inc ...
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Violence Intervention Advocate
6 days ago
Boston Medical Center Boston, United States Full timePOSITION SUMMARY: · The Violence Intervention Advocacy Program (VIAP) is a hospital based program that works with individuals who are victims of gun and/or knife violence and their family members that are impacted by the community violence. The program provides comprehensive cas ...
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Customer Care Advocate
5 days ago
T3 Expo Boston, United StatesOur Customer Advocates are responsible for the successful service delivery of our exhibitors and their presence at our clients events. Our Customer Advocates are expected to be proactive, out of the box thinkers and problem solvers and most importantly the number one advocate for ...
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Deputy Chief Counsel
1 week ago
Committee for Public Counsel Services Boston, United StatesOverview · The Committee for Public Counsel Services (CPCS), the Massachusetts public defender agency, is seeking a dynamic experienced leader to serve as Deputy Chief Counsel of the Children and Family Law Division. · We fight for equal justice and human dignity by supporting ou ...
Client Advocate - Boston, United States - WTW inc.
Description
The Client Advocate is responsible for maintaining client relationships. The CA role has a strong connection to the client's business and a fundamental understanding of its industry.The Client Advocate contributes to and generates new opportunities with prospects by developing and closing on expanded business services, products and solutions with existing clients.
Client Advocates assist in responding to RFPs, oral presentation and help make the pitch. Participation in RFPs may be required on some accounts. As a Client Advocate you should be comfortable with developing innovative solutions.A Client Advocate (CA) will need to have:
Strong negotiation skills
Strong management skills (mentoring and leading ACAs)
Strong project management skills
Strong presentation skills
An advocate for change
As a senior member of the organization, you will have additional responsibility serving as:
A mentor to colleagues
A Subject Matter Expert for one or more lines of business and/or Industry Vertical and/or
A Team Leader
This role offers a hybrid working opportunity, with some required office time and travel to client locations.
The Role
Contributes to new business opportunities for new clients and develops business opportunities with existing clients
Drives the RFP response process, including review, identification, and coordination of resources and expertise required, and ultimate document ownership
Engages with sales and broking to understand marketplace changes
Retains existing book of business and develop and strengthen client relationships – recognized as primary client relationship contact
Establishes comprehensive understanding of client's industry, business, and objectives
Provides strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups.
Drives creation and delivery of E365 Plan and Client Stewardship report
Identifies, engages, and integrates delivery of all WTW internal resources to deliver on the client experience
Leads and mentors account team members
Maximizes the profitability and retention of their book of business
Negotiates, creates, and delivers fee/compensation agreements to clients
Informs client's insurance program design and strategy by working in conjunction with Broking to ensure utilization of appropriate analytical tools
Drives design and delivery of client presentations/proposals, client advocacy reports, client service plans and schedules
Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients.
Ensures Group policy requirements (legal, regulatory & compliance) are met
Other duties as identified and appropriate to ensure exceptional client experience
The Responsibilities
Targeted 7-10+ years of commercial Property & Casualty experience in a client facing role or demonstrated capabilities to complete role responsibilities
Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation
Ability to interpret, analyze, and present analytical models
Relationship Management skills:
able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution
Negotiation skills:
Ability to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals and the ability to drive conflict resolution and secure concessions mitigating injury to client relationships
Business Acumen; knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace
Knowledge of commercial insurance renewal end-to-end process, steps and owners
Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations
Excellent project management skills:
end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects
Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively
Receptive to feedback; critical thinking and problem-solving skills, high adaptability
Intellectual curiosity to help develop innovative and creative ideas
Proficient Microsoft Office skills and familiarity with other relevant online tools
Must achieve and maintain insurance brokers P&C license and complete various continuing education activities as needed
Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)
EOE, including disability/vets
