- Communicates clearly and effectively.
- Responds calmly and efficiently in stressful situations.
- Has ability to remember names and faces in order to make guests feel particularly welcome.
- Possesses excellent phone etiquette.
- Resolve customer complaints and problems calmly and effectively
- Describes details of services and amenities to visitors.
- Collect payment for room charges and other fees
- Be informed and up-to-date on all types of room accommodation and availability
- Inform guests of hotel amenities and offerings
- Verify customers' credit and establish how the customer will pay for the accommodation.
- Run high balance report along with all other necessary reports.
- Keep an inventory of rooms reservations
- Check group resume board and familiarize yourself with any incoming groups.
- Run in house batch
- Check trace report and share pertinent info with team and shift supervisors.
- Prepare and monitor Digital check ins and digital keys.
- Clear up due out report
- Follow break schedule accordingly and be aware of avoiding meal penalties.
- Regularly tidy up and restock as needed throughout shift.
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 15 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized daily.
Basic math skills are used very frequently. - Problem solving and resolution skills are a huge plus.
- Must be available to work all shifts ie, days, nights, weekends, and holidays.
- Some previous cash handling background preferred
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Description
JOB OVERVIEW:Check guests in and out of rooms, direct calls, answer all guests' questions and concerns in a remarkably effervescent manner. You must be personable and have outstanding interpersonal communication skills.
DUTIES AND RESPONSIBILITIES:
High School diploma or equivalent. Excellent communications skills, strong knowledge of the Los Angeles area and the desire to help and assist others. Background in Front Desk, Customer Service, and /or Hospitality is preferred.
This job requires ability to perform the following: