Hayward: General Manager - Team Outsider

Description

Team Outsider is seeking an exceptional General Manager to lead our Hayward campground. This is a high-ownership, on-site leadership role for someone who thrives in the day-to-day rhythm of campground life - leading teams, delighting guests, running strong operations, and creating the kind of experiences families remember for years.

This role is ideal for a hands-on hospitality leader who knows how to balance guest experience, people leadership, and business performance - and who believes that great operations and great fun go hand-in-hand.

Mission of the Role
Own the overall success of the Hayward campground by leading day-to-day operations, developing a high-performing on-site team, and delivering exceptional guest experiences that drive loyalty, revenue, and profitability.

The General Manager is the on-site leader responsible for bringing the property's business strategy to life through disciplined execution, high-energy hospitality, and a robust activity program - ensuring the campground runs smoothly while creating unforgettable moments for guests.

What Success Looks Like

An A-player in this role consistently delivers strong results across the following areas:

Guest Experience & Hospitality

• Deliver a consistently excellent on-site guest experience, from first phone call to check-out
• Ensure hospitality standards and phone scripts are executed with care and consistency
• Lead a fun, well-organized, and engaging activity program that guests look forward to throughout the season
• Train and motivate the team to create memorable moments and earn outstanding guest feedback

People Leadership & Team Development

• Recruit, hire, and develop a fully staffed on-site team
• Provide ongoing coaching, feedback, and development that builds capability and accountability
• Foster a positive, inclusive, and high-performing team culture rooted in hospitality and teamwork

Property & Financial Performance

• Own day-to-day financial performance of the campground, including labor, expenses, and revenue drivers
• Make thoughtful, data-informed decisions that balance guest experience with business outcomes
• Partner with the Campground Operations Coach to execute the property's business strategy

Operational Excellence

• Execute daily operations in alignment with established processes and standards
• Maintain compliance with all Home Office systems, policies, and procedures
• Plan and complete capital projects on time and within approved budgets

Systems, Tools & Rhythms

• Use the property's POS system (K2 or Campspot) to manage reservations, reporting, and operational insights
• Come prepared and actively engaged in weekly leadership meetings
• Use available tools, playbooks, and Home Office support to solve problems efficiently

Asset Stewardship & Risk Management

• Take pride in caring for the campground as a long-term asset
• Proactively identify and address operational risks, safety concerns, and misuse of property

Role Based Competencies

• Hospitality & Operations Leadership: Strong command of on-site operations in a guest-facing environment
• Activity-Driven Experience Design: Understands that fun is a core part of the guest experience and business success
• People Leadership: Builds trust, sets clear expectations, and addresses performance with confidence and care
• Financial Acumen: Comfortable managing budgets, labor, and property-level financial tradeoffs
• Execution & Follow-Through: Organized, detail-oriented, and reliable in closing loops
• Problem-Solving & Resourcefulness: Uses available tools and partners effectively to resolve issues

Cultural Competencies

• At Team Outsider, how results are achieved matters just as much as the results themselves. This role requires someone who:
• Takes ownership and accountability
• Communicates clearly, respectfully, and professionally
• Leads with integrity, humility, and optimism
• Embodies Team Outsider's values:
• • Put the team first
  • Deliver WOW hospitality
  • Practice gratitude
  • Be resourceful
  • Get better every day
  • Give back

Experience We're Looking For

• Prior experience leading hospitality, campground, RV park, or similar on-site operations
• Proven ability to lead and develop frontline teams in a seasonal, guest-facing environment
• Experience managing or influencing property-level financial performance
• Comfort balancing hands-on leadership with strategic thinking
• Strong organizational, communication, and leadership skills

Why Team Outsider

At Team Outsider, we believe hospitality can be a competitive advantage - and that the memories created at campgrounds last a lifetime. When you join our team, you'll find:

• On-site housing, so you can live where you lead and stay closely connected to the campground community
• 401(k) with company match, helping you invest in your future while building something meaningful today
• An annual free vacation at one of our campgrounds after one year of service, because we believe our team should experience the magic we create for our guests
• Meaningful work that supports creating unforgettable moments for families and outdoor enthusiasts, from first-time campers to multi-generational traditions
• A supportive, values-driven team that genuinely cares about one another
• Real ownership and autonomy at the property level
• A culture rooted in growth, gratitude, and continuous improvement

The pay range for this role is:

70, ,000 USD per year (Hayward)