Customer Service - Rocky Hill - Paychex

    Paychex
    Paychex Rocky Hill

    1 week ago

    Description

    Imagine Your Future with Us Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.

    Overview

    Provides processing and delivery support to clients and service providers. Ensure that all packages are delivered to our clients successfully. Uses various internal and external tools to improve the efficiency and accuracy of the fulfillment centers.

    Responsibilities

    • Resolves processing and delivery concerns from clients and service providers via phone, chat, and email.
    • Completes daily reprint audit and uploads the documentation to the internal audit dashboard.
    • Researches missing proof of delivery daily. Confirms accuracy of information with vendors and communicates updates and guidance to service providers.
    • Researches and communicates information regarding fulfillment alerts submitted through the Logistics PowerApp.
    • Coordinates eChecks processing with client and service providers.
    • Processes billing adjustments.
    • Assists in the execution of strategic logistics projects.
    • Performs other duties as assigned.

    Qualifications

    • H.S. Diploma - Required
    • 2 years of experience in Related field.

    Live the Paychex Values

    • Act with uncompromising integrity.
    • Provide outstanding service and build trusted relationships.
    • Drive innovation in our products and services and continually improve our processes.
    • Work in partnership and support each other.
    • Be personally accountable and deliver on commitments.
    • Treat each other with respect and dignity.

    What's in it for you?

    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

    Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

    Not sure if you meet every requirement?

    At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

    Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

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