Jobs
>
New Brunswick

    Patient Navigator - New Brunswick, United States - RWJ New Brunswick

    Default job background
    null
    Description

    Job Overview:
    The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests.

    Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the response to concerns.


    Qualifications:

    Required:
    Bachelor's Degree
    Certified Patient Experience Professional CPXP required, or required within 3 years of hiring date
    Minimum of 2 years of customer service, or 2 years of experience working in an acute care setting.
    Exceptional customer service, phone etiquette and communication skills
    Great listening skills
    Ability to maintain confidentiality regarding sensitive information
    Must have good judgment, sensitivity, flexibility, and empathy
    Must be able to multitask, coordinating more than one event at a time
    Complaint management skills
    Analytical thinking and problem solving
    Ability to resolve conflict and de-escalate situations

    Preferred:
    Proficiency in data management and other IT platforms
    Proficiency in PowerPoint, Microsoft Office, and Excel
    General knowledge of HCAHPS preferred
    Excellent ability to build and sustain professional and interpersonal relationships.
    Ability to effectively communicate with patients, family members, co-workers, clinical and non-clinical staff, promoting a consistent customer service focus with positive approaches
    Conflict negotiation/cultural broker
    Ability to adequately and accurately document information and maintain files
    The ability to adapt to new initiatives and changes within the department and healthcare organization.

    Willingness to work as a team player and contribute to departmental and organizational projects, initiatives, and ideas with primary focus on process/workflow improvements.

    Exceptional organizational skills, ability to multi-talk and work independently, as a self-starter, with minimal supervision

    Scheduling Requirements:
    Evening Shift
    Rotating weekends and holidays may be required
    Full-Time

    Essential Functions:
    Serves as a central resource for information concerning patients

    rights and responsibilities, and ethical issues
    Facilitates investigations and resolution of patient grievances concerning the quality of care and service to by providing a formal grievance mechanism
    Forms partnerships with internal and external stakeholders to resolve complaints and grievances
    Leads efforts to collect, analyze and evaluate patient concerns
    Masters an understanding of the organization s mission, policies, procedures, and services to respond to patient questions or concerns
    Responds to potentially serious incidents and reduces possible litigation
    Serves as a consultative advisor to department and unit leaders, regarding best practices that affect patient needs and rights
    Refers patients/families to appropriate services and resources
    Provides leadership role in the inclusion of the patient/family experience
    Is an integral part of the decision making process across the Organization regarding patient experiences
    Complete daily rounds on inpatients to ensure that expected essential behaviors are demonstrated, and essential duties are being done, as it pertains to best practices affecting patient experience, safety outcomes, and HCAHPS performance
    Facilitates patient and family meetings
    Serves as subject-matter expert in Service Recovery
    Assists with promoting language access service utilization
    Attend unit specific Patient Experience meetings to share performance data, in order to educate staff, and enhance engagement and understanding of patient's expectations, as well as how to fulfill those expectations
    Will require membership and involvement in the Patient and Family Advisory Council
    Its mission is to collaborate with Robert Wood Johnson University Hospital leadership and staff to empower families to provide input for organizational policies and practices
    The council supports the organization's mission and promotes Patient- and Family-Centered Care by putting the patient and family at the center of all activities
    Other duties as assigned

    Benefits and Perks:
    At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees

    physical, emotional, social, and financial health.
    Paid Time Off (PTO)
    Medical and Prescription Drug Insurance
    Dental and Vision Insurance
    Retirement Plans
    Short & Long Term Disability
    Life & Accidental Death Insurance
    Tuition Reimbursement
    Health Care/Dependent Care Flexible Spending Accounts
    Wellness Programs
    Voluntary Benefits (e.g., Pet Insurance)
    Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more
    Choosing RWJBarnabas Health

    RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.


    We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.


    As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

    RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey.

    From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state.

    We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.


  • RWJBarnabas Health

    Patient Navigator

    2 days ago


    RWJBarnabas Health New Brunswick, United States

    · Patient Navigator · Req #: · Category: Clerical / Administrative Support · Status: Full-Time · Shift: Evening · Facility: RWJ New Brunswick · Department: Patient Satisfaction · Location: · Main Hospital - New Brunswick, · One Robert Wood Johnson Place, New Brunswick, ...

  • RWJ Barnabas

    Patient Navigator

    1 week ago


    RWJ Barnabas New Brunswick, United States

    Job Overview: · The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the ...

  • RWJBarnabas Health

    Patient Navigator

    1 week ago


    RWJBarnabas Health New Brunswick, United States

    Patient NavigatorReq #: · Category:Clerical / Administrative Support · Status:Full-Time · Shift:Evening · Facility:RWJ New Brunswick · Department:Patient Satisfaction · Location: · Main Hospital - New Brunswick, One Robert Wood Johnson Place, New Brunswick, NJ 08901 · The Patien ...

  • RWJ New Brunswick

    Patient Navigator

    3 weeks ago


    RWJ New Brunswick New Brunswick, United States

    Job Overview: · The Patient Experience Navigator supports the delivery of services that promote a positive experience for patients and guests. Collaborates with multidisciplinary teams to obtain feedback from patients and guests, proactively manage patient needs, and support the ...

  • RWJBarnabas Health

    Patient Navigator

    3 weeks ago


    RWJBarnabas Health New Brunswick, United States

    Patient Navigator · Req #: · Category: Clerical / Administrative Support · Status: Full-Time · Shift: Evening · Facility: RWJ New Brunswick · Department: Patient Satisfaction · Location: · Main Hospital - New Brunswick, · One Robert Wood Johnson Place, New Brunswick, N ...


  • RWJBarnabas Health Corporate Services Somerset, NJ, United States

    The Oncology Lay Navigator position is a grant funded position with Alliance for Equity in Cancer. · The Patient Navigator collaborates with the primary care provider, all members of the health care team, and community organizations to accept referrals and manage cancer screenin ...

  • RWJBarnabas Health

    Patient Navigator

    5 days ago


    RWJBarnabas Health Somerville, United States

    Patient Navigator · Req #: · Category: Clerical / Administrative Support · Status: Full-Time · Shift: Day · Facility: RWJ Somerset · Department: Business Development · Location: · RWJUH Somerset, · 110 Rehill Ave, Somerville, NJ 08876 · Job Overview: · RWJBH is seeking a Tempora ...

  • RWJ Barnabas

    Patient Navigator

    5 days ago


    RWJ Barnabas Somerville, United States

    Job Overview: · RWJBH is seeking a Temporary Navigator for the Indian Medical Program at the Somerset campus. This is a full time temporary day position at 40 hours/week, target start date mid-June through December. · Qualifications: · Required: · * Bachelor's degree in a related ...

  • Novartis AG

    Patient Navigator

    1 week ago


    Novartis AG East Hanover, United States

    Summary · Patient Navigator (US-National) About the role : Location: East Hanover, NJ This position will be located at the East Hanover, New Jersey site and will not have the ability to be located remotely. This position will require travel as defined by the business. Please note ...

  • Apicha Community Health Center

    patient navigator

    6 days ago


    Apicha Community Health Center New York, United States

    Apicha Community Health Center's mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase "we care" embodies everything that Apicha does. Whether it's our approach to ...

  • RWJ Barnabas

    Patient Navigator

    1 week ago


    RWJ Barnabas Belleville, United States

    Job Overview: · The Patient Navigator for the Peer Recovery Program is responsible for effectively guiding patients with substance-use disorders through the healthcare system and resources needed to initiate and maintain recovery. The Patient Navigator will screen the individual ...

  • Apicha Community Health Center

    patient navigator

    2 days ago


    Apicha Community Health Center New York, United States

    Apicha Community Health Centers mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase we care embodies everything that Apicha does. Whether its our approach to oth ...

  • NewYork-Presbyterian Hospital

    Patient Navigator

    3 weeks ago


    NewYork-Presbyterian Hospital Brooklyn, United States

    Location · Brooklyn, New York · Shift: · Day (United States of America) · Description: · Creating a Lasting Impression on the Patient Experience · Patient Navigator - Care Coordination Office - Days · The Patient Navigator guides patients through the health care system, in ...

  • RWJBarnabas Health

    Patient Navigator

    1 week ago


    RWJBarnabas Health Belleville, United States

    Patient Navigator (FT Day) Union OORP - Belleville, NJ · Req #: · Category: Behavioral and Mental Health · Status: Full-Time · Shift: Day · Facility: Central Jersey Behavioral Health · Department: Union OORP - Grant · Location: · Central Jersey Behavioral, · 36 Newark Avenue, Be ...

  • Spring Fertility

    Patient Navigator

    4 days ago


    Spring Fertility New York, United States

    Who is Spring Fertility? · We're a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-cent ...

  • Housing Works

    Patient Navigator

    5 days ago


    Housing Works Brooklyn, United States

    · Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. ...

  • New York Presbyterian

    Patient Navigator

    2 days ago


    New York Presbyterian Brooklyn, United States

    Location · Brooklyn, New York · Shift: · Day (United States of America) · Description: · Creating a Lasting Impression on the Patient Experience · Whether an individual faces a possible cancer diagnosis, or has been diagnosed with cancer, it is very stressful. Beyond questions an ...

  • The Research Foundation SUNY Downstate

    Patient Navigator

    1 week ago


    The Research Foundation SUNY Downstate Brooklyn, United States

    Research Support Specialist · ANNOUNCEMENT OF · NON- PROFESSIONAL · VACANCY · Applications are invited for consideration to the following position · Department: · STAR Program / Medicine · Budget Title: · Research Support Specialist · Salary Range: · (Based Upon Experience)$50, $ ...

  • Rutgers University

    Patient Navigator

    1 week ago


    Rutgers University Newark, United States

    Position Details · Position Information · Recruitment/Posting Title Patient Navigator - MCM Job Category Academic - Healthcare - Medical and Patient Services Department NJMS-Medicine-Infectious Disease Overview · New Jersey's academic health center, Rutgers Biomedical and Health ...


  • RWJBarnabas Health Corporate Services Somerset, United States

    The Oncology Lay Navigator position is a grant funded position with Alliance for Equity in Cancer. · Job Overview: · The Patient Navigator collaborates with the primary care provider, all members of the health care team, and community organizations to accept referrals and manage ...