IT Helpdesk - Jericho - Atlantic Partners

    Atlantic Partners
    Atlantic Partners Jericho

    22 hours ago

    $42,000 - $70,000 (USD) per year *
    Description

    IT Helpdesk / Infrastructure Manager and IT Project Manager is responsible for implementing and supporting the IT needs for the organization. This includes the day-to-day IT operations, along with the strategic IT projects of the Bank to enhance security and product offerings the bank provides. Candidate will be required to coordinate among different vendors and internal stakeholders throughout project lifecycle to enable bank to achieve its strategic goals.
    Principal Responsibilities:

    • Manage helpdesk staff to ensure requests are completed timely and accurately
    • Manage scheduling and prioritization of tasks for internal helpdesk and Managed Services Provider
    • Ensure daily, weekly and monthly reports are completed
    • Ensure employee onboarding and offboarding occurs timely and accurately
    • Communicate with staff and provide updates on open items
    • Troubleshoot escalations (both internally and externally)
    • Provide leadership, coaching and performance to staff
    • Identity opportunities to improve current processes
    • Oversee Bank applications to ensure user entitlements setups are properly documented and manage the user entitlement review process
    • Work closely with other departments to ensure requests are handled in timely manner
    • Manage system upgrades, and patching
    • Maintain accurate inventory of hardware and software
    • Provide tracking metrics and status updates
    • Ability to provide hands-on support for all activities
    • Oversee and project manage IT projects (including IT Infrastructure, Online Banking, along with projects originating from other departments that require IT)
    Background and Experience:
    • 7+ years of experience in the Financial Services Industry (Banking, Credit Union) in Information Security or IT leadership/manager role.
    • Technical degree in computer science, engineering, or a related field
    • Excellent communication skills with the ability to troubleshoot and resolve issues
    • Proven track record in leading and building out IT helpdesk team
    • Strong focus on doing what is right for our customers and the Bank.
    * This salary range is an estimation made by beBee
  • Work in company

    IT Helpdesk Manager

    Only for registered members

    +IT Helpdesk / Infrastructure Manager and IT Project Manager is responsible for implementing and supporting the IT needs for the organization. · ...

    Jericho, NY

    1 month ago

  • Work in company

    IT Helpdesk Manager

    Only for registered members

    This includes the day-to-day IT operations, along with the strategic IT projects of the Bank to enhance security and product offerings the bank provides. · ...

    Jericho

    1 month ago

  • Work in company

    IT Helpdesk Engineer

    Only for registered members

    Summary: · The Helpdesk Engineer will assist in daily helpdesk support requests. You will collaborate with the internal helpdesk team, cross-functional departments, and external vendors to troubleshoot and resolve issues. This position requires a flexible schedule, including occa ...

    Garden City $65,000 - $75,000 (USD) OTHER

    4 days ago

  • Work in company

    IT Helpdesk Engineer

    Only for registered members

    Summary · The Helpdesk Engineer will assist in daily helpdesk support requests. You will collaborate with the internal helpdesk team, cross-functional departments, and external vendors to troubleshoot and resolve issues. This position requires a flexible schedule, including occas ...

    Garden City $65,000 - $75,000 (USD)

    4 days ago

  • Work in company

    Level 1 Helpdesk Engineer

    Only for registered members

    We're looking for a Level 1 Helpdesk Engineer who enjoys helping people, solving problems, and building a career in IT. · ...

    Hicksville

    3 weeks ago

  • Work in company

    Level 1 Helpdesk Engineer

    Only for registered members

    We're looking for a Level1 Helpdesk Engineer who enjoys helping people,solving problems,and building a career in IT. · ...

    Hicksville, NY

    3 weeks ago

  • Work in company

    Level 1 Helpdesk Engineer

    Only for registered members

    · Level 1 Helpdesk Engineer (MSP) · Hicksville, NY | Hybrid (Onsite Dispatch as Needed) · Full-Time · About Lincoln IT · Lincoln IT is a growing Managed Services Provider supporting clients in finance, legal, healthcare, and other regulated industries. We focus on delivering rel ...

    Hicksville, NY

    1 week ago

  • Work in company

    Level 1 Helpdesk Engineer

    Only for registered members

    We're looking for a Level 1 Helpdesk Engineer who enjoys helping people, solving problems, and building a career in IT. · ...

    Hicksville Full time

    3 weeks ago

  • Work in company

    IT Helpdesk

    Only for registered members

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today · Description · We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. This r ...

    New York $42,000 - $70,000 (USD) per year

    2 weeks ago

  • Work in company

    IT Helpdesk

    Only for registered members

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today · Description · We are looking for an experienced IT Helpdesk specialist to join our team in New York, New York. This r ...

    New York, NY $42,000 - $70,000 (USD) per year

    1 week ago

  • Work in company

    IT Helpdesk

    Only for registered members

    We are seeking an IT Helpdesk Specialist to support our growing tech operations.You'll be part of a collaborative IT team responsible for end-user support, · SaaS administration, · device provisioning, · and infrastructure improvements across the organization. · If you're hands-o ...

    New York $75,000 - $95,000 (USD)

    3 weeks ago

  • Work in company

    IT Helpdesk

    Only for registered members

    We are seeking an IT Helpdesk Specialist to support our growing tech operations. You will be part of a collaborative IT team responsible for end-user support, SaaS administration, device provisioning and infrastructure improvements across the organization. · Oversee and maintain ...

    New York, NY

    3 weeks ago

  • Work in company

    IT Helpdesk Engineer

    Only for registered members

    Summary: · The Helpdesk Engineer will assist in daily helpdesk support requests. You will collaborate with the internal helpdesk team, cross-functional departments, and external vendors to troubleshoot and resolve issues. This position requires a flexible schedule, including occa ...

    Garden City, NY $42,000 - $75,000 (USD) per year

    4 days ago

  • Work in company

    IT Helpdesk Analyst

    Only for registered members

    + Provide comprehensive technical support to end-users within the organization. Troubleshoot and problem-solve hardware and software issues. Manage helpdesk tickets.+ Ensure effective IT operations.+ Prepare devices for new hires and existing employees.<+ Facilitate onboarding pr ...

    Paramus

    1 month ago

  • Work in company

    Helpdesk Engineer

    Only for registered members

    We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment. The role is based out of the New York office. · ...

    New York $60,000 - $70,000 (USD)

    1 month ago

  • Work in company

    IT Helpdesk Technician

    Only for registered members

    We're seeking an IT Helpdesk Technician (Tier 1) to ensure smooth daily operations by providing technical support, managing routine IT tasks and leveraging strong technical skills with Microsoft Office and internal software tools. · This role is ideal for someone who is detail-or ...

    Fairfield

    3 weeks ago

  • Work in company

    IT Helpdesk Specialist

    Only for registered members

    We are a true International IT provider delivering our services through global simplicity with trusted transparency. As a Helpdesk Specialist you will play a crucial role in ensuring the smooth operation of our organization's information technology infrastructure. · ...

    New York $38.46 - $43.27 (USD) Full time

    1 month ago

  • Work in company

    IT Helpdesk Technician

    Only for registered members

    We're seeking an IT Helpdesk Technician (Tier 1) to ensure smooth daily operations by providing technical support, · managing routine IT tasks, · and leveraging strong technical skills with Microsoft Office and internal software tools.Create, update, and close support tickets wit ...

    Fairfield

    1 month ago

  • Work in company

    IT Helpdesk Manager

    Only for registered members

    HelpDesk Manager (I manage) · Paramus,NJ · Fulltime · look for experience with mobile/video/O365/Win 11/ iManage is a plus but always is what they look for · A law firm or professional services background is preferred. · Job Type: Full-time · Pay: $75, $95,000.00 per year · Work ...

    Paramus, NJ

    4 days ago

  • Work in company

    Helpdesk Engineer

    Only for registered members

    We are looking for a Helpdesk Analyst for our Information Technology team. · Bachelor's degree in Information Technology, Computer Science, or related field preferred2+ years of IT and desktop support experienceExperience working with Office 365Experience supporting Windows, IOS, ...

    New York, NY

    1 month ago

  • Work in company

    Helpdesk Technician

    Only for registered members

    Harwood Lloyd LLP seeks a motivated Entry-Level Helpdesk Technician to support technology needs for employees including remote attorneys. · ...

    Hackensack Full time

    3 weeks ago

Jobs
>
It helpdesk
>
Jobs for It helpdesk in Jericho