Health Pro Consultant - Virtual, United States - Alight

Description

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

Job Description

We are now hiring ambitious, motivated Health Pro Consultants to work in our team focused, premier healthcare navigation business. In this role, you will be leveraging acquired knowledge to deliver high quality customer interactions that are consultative and lead to better healthcare outcomes. Through this role, you will have the opportunity to positively impact the lives of employee customers and their families, while driving increased benefit satisfaction and reducing healthcare spend for their employers.

We Offer You

A competitive total rewards package, continuing education & training, and tremendous potential with

a growing worldwide organization:

• A full Benefits Package, starting on your first day of employment
• Health, Dental, Vision, Life Insurance and more.
• A 401k plan that includes a corporate match.
• Paid Time Off
• Three weeks (15 days) of paid vacation
• Eleven paid holidays per calendar year (9 fixed and 2 floating)
• 7 paid wellness days
• Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of the Healthcare Industry

As a Health Pro Consultant, you can expect the following:

• When you start, you will receive up to 4 months of extensive health care training, ranging from basic health care terminology to advanced medical procedure cost analysis, to ensure you are equipped to consult members on complicated healthcare matters. This includes understanding medical, dental, vision, and voluntary benefits.
• Alight provides a collaborative environment that embodies and holds the following stated values close to heart: Be Alight, Champion People and Grow With Purpose.
• You will serve as a patient advocate daily by representing the patient from all angles of the healthcare industry, including provider research, high-quality care recommendations, cost comparisons, and medical bill processing analysis. This research involves using trained methodologies, navigating internal tools and applications, as well as making external phone calls, partnering with insurance carriers and providers to resolve customer requests.
• The scope of work is dedicated at the employee level and you will have the opportunity to help clients on complex healthcare issues by taking incoming calls via a call center application while simultaneously completing research and communicating with customers directly.
• You will be responsible for utilizing exceptional communication and problem solving skills to understand and solve complex client needs, resulting in a better experience for the employee's entire healthcare journey.
• Beyond your initial training, you will be aligned to client accounts to not only support their employees, but to also share insights back to the client to help them drive forward their benefits strategy

Required Qualifications:

• Health Pro – Must meet one of the three below requirements
• 4-year college degree
• 3 years of professional experience in benefits or health industry positions
• Associates degree (2 year) with two years of professional experience in a benefits or health industry position
• Proficiency in MS Office Suite
• Ability to work effectively in a team environment
• Exceptional verbal and written communication skills- Can articulate and convey complex concepts both verbally and in writing
• Strong ability and desire to learn continually in a changing environment
• Ability to manage challenging tasks and multiple projects effectively
• Address customer requests to ensure that contract service levels and objectives are met
• Exceptional critical thinking and problem-solving skills
• Strong reasoning and analytical skills
• Ability to efficiently organize work activities to meet deadlines
• Passion to provide the highest level of client satisfaction
• Ability to receive and immediately apply constructive feedback to improve service delivery
• Passion for helping others and develop relationships based on empathy and trust.

Preferred Qualifications:

• Previous healthcare setting experience
• Previous benefits and/or HR experience
• Previous call-center/customer service experience
• Resident of one of the following states: Alabama, Arizona, Arkansas, Colorado, Delaware, Florida Georgia Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Montana, Missouri, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $35,600.00/year (for full time employees) and the estimated maximum base salary for this role of $56,600.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.