Patient Service Representative - Cincinnati, United States - Regional Women's Health Group

    Regional Women's Health Group
    Regional Women's Health Group Cincinnati, United States

    4 weeks ago

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    Description

    Patient Service Representative (PSR)

    Job Category*:
    ** none


    Requisition Number*:

    • PATIE004334
    Showing 1 location


    Job Details

    Description

    Seven Hills Womens Health Centers is a division of Axia Women's Health, one of the largest integrated women's health care groups in the United States. Comprised of nearly 400 providers and 150 care center locations, Axia Womens Health offers a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. As our impressive growth continues in Ohio and Kentucky, we are currently recruiting a Patient Service Representative (PSR) to help us ensure a positive experience for the women who turn to for Seven Hills Womens Health Centers for quality OB/GYN care.

    The PSR will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff.


    Job duties include but are not limited to:

    • Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
    • Greet patients/visitors, and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
    • Explain financial requirements to patients; collect and record copays as required.
    • Perform registration functions for new and existing patients.
    • Schedule patient appointments per guidelines given, and finalize patient schedules for previous day.
    • Maintain confidentiality regarding all patients.
    • Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
    • Other duties as assigned.

    Qualified candidates can:

    • Adapt to changing priorities and business needs
    • Be flexible and not easily flustered
    • Give great customer service
    • Work in a fast-paced, innovative environment
    • Focus on what is best for the team over the individual
    • Work 40 hours per week

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