Member Service Representative - Tucson - Hughes Federal Credit Union

    Hughes Federal Credit Union
    Hughes Federal Credit Union Tucson

    1 week ago

    $32,000 - $52,000 (USD) per year *
    Description

    Member Service Representative Job Summary:

    In this role, you will provide exceptional service to members by assisting with account openings and closings, processing consumer loan applications, and delivering accurate information about our products and services.

    Learn more about the general tasks related to this opportunity below, as well as required skills.

    The ideal candidate is friendly, efficient, and capable of identifying member's needs to offer the most suitable financial solutions.

    Salary:
    $20.00-$25.00 an hour depending on experience

    About Us:
    Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives.


    Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations.

    Join our team and see why we have been named a "Best-In-State" credit union, four years in a row

    Key Responsibilities:
    Assist members with opening, maintaining, and closing accounts.

    Underwrite and process consumer loans within authorized limits, per credit union policy.

    Respond to member inquiries regarding products, services, and account issues.

    Resolve problems within designated authority, refer complex issues to supervisor with recommended solutions.

    Identify and act on cross-sell opportunities to promote credit union products and services.

    Ensure accurate documentation and maintenance of member records and reports.

    Compile and assemble loan documentation for proper recordkeeping.

    Serve as a liaison between members and internal departments or external organizations.

    Deliver courteous, timely, and professional service to all members and coworkers. xhuatnn

    Qualifications:

    Required Skills:
    Minimum of six months of similar or related experience High school diploma or equivalent Excellent Customer service and interpersonal communication skills Strong attention to detail and accuracy in data entry and documentation Sound judgement and decision-making within authority limits

    Preferred Skills:
    Experience in loan underwriting or processing consumer loans Bilingual abilities are a plus

    What We Offer:

    Generous Paid Time Off Policy Up to 15 days in 1st year of service Paid Time Off increases with tenure VTO (Volunteer Time Off) Up to 16 hours yearly 401(k) plan 7% company match Health, Dental, and Vision Insurance Health Savings Account with Employer Contribution Available Free Vision Insurance Life and Disability Insurance Provided by the Credit Union with Optional Supplemental Coverage Available Competitive Wage and Professional Development Educational Assistance Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

    * This salary range is an estimation made by beBee
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