- Accomplish staff results by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling, developing personal growth opportunities and disciplining employees; developing, coordinating and enforcing systems, policies, procedures and productivity standards.
- Ability to handle all customer interaction, including making appropriate recommendations to CSRs and Supervisors, and the ability to handle all facets of maintenance on customer accounts.
- Originate consumer loan applications and deposit account origination, if applicable.
- Exercise good decision making with authority limits and in the event credit decisions are needed, follow credit guidelines as outlined.
- Actively involved in monitoring and managing the budget including expense management and allocations, while ensuring branch goals are met by working with team on referral and retention goals.
- Ensures branch operations comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and branch maintains a satisfactory audit rating or better, while providing guidance and coaching.
- Promotes a positive image of the bank; develops and maintains effective business relationships with customers, employees and retail partners; in addition to serving as a liaison within all areas of the organization.
- Serve as the problem resolution specialist in addressing and resolving complex customer service issues and employee disputes; performs and reviews tasks requiring manager level approvals.
- Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First.
- Adheres to and coaches to the Six Step Experience guidelines with each customer interaction.
- Responsible for branch Business Contingency Plan.
- Ensure the completion of monthly surprise cash audit for each CSR in accordance with cash audit procedures.
- Maintain a balanced cash drawer and perform within the Customer Service Performance Parameters.
- Participate in the recruitment process of interviewing and hiring of applicants.
- Demonstrates a positive reflection of the organization in public through their actions and behaviors.
- Coordinate branch facility maintenance with corporate facility management.
- Other duties as assigned.
- Two year college degree or equivalent work experience
- Two years of bank operations and supervision experience.
- Strong interpersonal, organizational, and supervisory skills.
- Excellent verbal and written communication skills.
- Problem solving, critical thinking skills and time management skills
- Able to operate related computer applications and basic business equipment.
- Thorough knowledge of company products, services, and policies.
- Understanding of CSR and Financial Service Representative functions.
- Understanding of related legal and regulatory requirements
- Knowledge of CSR policies and procedures including various federal regulations
- Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.
- Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, Right to Financial Privacy, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulations as they pertain to the position
-
Nursing Service Management
2 days ago
Nebula Technologies Ashland, United StatesAre you passionate about helping people in your nursing profession and value joy in your work? · ▸ If respectful interaction in the workplace is important to you · ▸ If you are looking for a strong team and a good working atmosphere · ▸ If appreciation and recognition motivate yo ...
-
Nursing Service Manager
3 days ago
Eclipse Technologies Oceola, OH, United States FreelanceLocation: Oceola, OH '40210 Düsseldorf · Job Title: Director of Nursing (m/f/d) in Düsseldorf · The DEUTSCHEFACHPFLEGE is a collaboration of three nursing groups, Bonitas, Deutsche Fachpflege Gruppe, and BIPGruppe, which together cover the entire spectrum of nursing nationwide. O ...
-
Quality Manager
3 weeks ago
Phoenix Industries Willard, United StatesAbout Universal Building Management and Services GmbH: · Founded in 1963 in Stuttgart as a typical service company for building cleaning, we have since become a nationwide specialist for building services. Our strength in performance, quality, and full-service offerings in all ar ...
-
Employee in Human Resources Administration
2 days ago
Aurora Technologies Willard, United StatesWillard 'Die Schwarz Personal Services' is the central payroll service provider for companies within the Schwarz Group in Germany. As a service provider, the department ensures timely and compliant payroll and travel expense processing. · Your Responsibilities · In the 'Schwarz ...
-
Personal Assistant to the Management
3 days ago
Matrix Dynamics Huron, OH, United States Freelance**About us**: · PERMACON was founded in Hamburg in 1994. Since then, we have consistently expanded our range of services in the field of personnel services and consulting. · Today, we have branches in the major cities of Berlin, Frankfurt am Main, Hamburg, Hanover, Munich, and Dü ...
-
Emerald Enterprises Willard, United StatesLuther Law Firm Job Description · You know your strengths and thrive on challenges. Even when you're in the dark, you seek the right support to reach your goals. Because you prefer to work in a team of true colleagues and experts. So don't hesitate and apply now. · Our well-conne ...
-
FusionWorks Willard, United StatesAre you passionate about working with family systems and looking for a new professional challenge in the field of residential child and youth care? Do you value autonomy, high professional standards, and attractive employee benefits? Then you are in the right place at our Youth W ...
-
NovaWorks Solutions Willard, United StatesWe are a young and ambitious team of creative minds in the field of IT security, who have turned their interest in the subject into a profession. We support our clients - from innovative startups to DAX corporations - in mastering the diverse challenges of IT security. We offer e ...
-
Spectrum Dynamics Willard, United StatesAs one of the largest banking IT service providers and digitalization partners in Europe, we are the driving force behind digitalization within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today powerful and develop smart finan ...
-
Ft Manager Customer Service
1 week ago
Food Lion Seneca, United States**Address**:USA-SC-Seneca-1085 D Old Clemson Hwy · **Store Code**:Store 02209 Front End · Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a we ...
-
Department Manager for Meat Service
2 days ago
Fusion Dynamics Clyde, United StatesWe operate seven modern markets with a total of more than 600 employees at our locations in Bargteheide, Trittau, Mölln, Ratzeburg, and Lübeck. We not only love food, but also what we do. With a passion for good work and a diverse, fresh assortment, we offer a special shopping ex ...
-
NebulaTech Celeryville, United StatesWe are Trio Personnel Management - your regional staffing agency. Our entire management team and employees have extensive experience in temporary staffing, recruitment, sales, customer service, recruiting, and employee care, and are dedicated to providing exceptional service. We ...
-
Deputy Branch Manager
3 weeks ago
Spectrum Dynamics Celeryville, United StatesAs part of the Würth Group, we are a rapidly growing company in the hydraulic industry with branches in Germany and Europe. Our core business includes servicing high-pressure connections for technical systems in the industrial and construction sectors. Together with our employees ...
-
Order picker
3 days ago
Redwood Ventures Celeryville, OH, United States Freelance**Order Picker (m/f/d) - Celeryville, OH (up to $15/h)** · At **MANNDECKUNG GmbH**, we support companies with high-quality and reliable personnel management services. We respond quickly, efficiently, and considerately to the needs of both clients and employees. We recruit and pla ...
-
Sales Representative
3 days ago
Neptune Enterprises New Haven, OH, United States FreelanceThe **carento Group** is a nationwide service provider in the automotive industry. With over 30 years of management and industry experience, we offer our services to approximately 600 car dealerships. We are currently seeking a full-time Sales Representative (m/f/d) for our _**Sc ...
-
Technical Administrator Path
3 days ago
Diamond Dynamics Plymouth, OH, United States FreelanceJoin the team at R.E. Immo GmbH in Plymouth, OH. We are currently seeking a Technical Property Manager (m/f/d) to support our smart property management in Baden-Württemberg. Our clients are at the heart of our daily work and we strive to make their world a more pleasant place. R. ...
-
Apex Dynamics Kirkpatrick, United StatesAre you interested in how the goods and products you consume in your daily life make their way to you? Do you understand that there is much more involved than just a truck, plane, or ship? Then dive into the fascinating world of logistics. We offer you a diverse and practical dua ...
-
Service Manager
1 week ago
Crawford Thomas Recruiting Wellington, United StatesOur client is a premier provider of overhead crane solutions, specializing in design, manufacturing, installation, and service. Committed to quality, safety, and customer satisfaction, our client offers comprehensive solutions to various industries. · Salary: $80k-$100k base sal ...
-
Service Manager
1 week ago
Louisiana CAT Morgan City, United StatesJob Type · Full-time · Description · POWER UP YOUR CAREER WITH LOUISIANA CAT · Louisiana Cat has been proud to represent Caterpillar for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat equipment, service, an ...
-
Service Manager
1 week ago
Hiring Winners Seneca, United StatesJob Description · Job DescriptionService Manager – AutomotiveAre you looking to grow? A problem solver? Ready to take your career to a new level? Then you may be a perfect fit for our growing dealership family. We need a service manager who knows how to keep employees — and custo ...
Client Service Manager - Willard, United States - First Federal Bank
Description
Position Title: Client Service ManagerDepartment: Retail
Position Reports to: Branch Manager
Position Supervises: Customer Service Representative
Position Summary:
Support the company's mission statement and goals by maintaining a high-level of customer service through supervision of CSRs and control of daily activities of branch operations.This role provides ongoing support and guidance for branch operations, staff development and customer service. The Client Service Manager will also work to ensure that the office is operationally efficient and in compliance with bank regulations. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.
Duties and Responsibilities:
This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms.The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity. Ability to drive a vehicle for travel is required for the position.
Premier Financial Corp is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or any other legally protected status.
The above statements are intended to describe the essential functions of the job and the qualifications of the person assigned to it. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description does not constitute a contract of employment. Employment is "at will" and may be terminated at any time.
