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    • General manager - Benton Harbor - Wendy's

    Wendy's
    Wendy's Benton Harbor

    3 days ago

    $90,000 - $120,000 (USD) per year *
    Description

    Key Responsibilities:
    Sales and Profits:
    • Meet budgeted sales targets.
    • Set controllable cost targets.
    • Meet controllable cost targets.
    • Develop and execute a local store marketing plan (promoting Wendy's in the community) in response to market conditions such as competitor pricing and other competitor activities.
    • Respond to competitor activities aimed at diverting store business.
    • Develop and execute plan to improve sales and profits.

    Operating Budget:
    • Set store budget goals monthly.
    • Meet monthly budget goals.
    • Communicate anticipated variances to the District Manager.
    • Develop appropriate time definite plans to resolve unfavorable trends in controllables, Q.S.C., sales, and profits.
    • Review, analyze, and communicate budget, P&L information to staff and manager.

    Staffing:
    • Hire, train, and terminate subordinate managers.
    • Ensure and maintain adequate bench strength in management team.
    • Ensure co-manager has adequate crew depth for each shift.
    • Utilize W.O.T.C. program.
    • Maintain process for handling applications and files.

    Quality:
    • Train store personnel (management and crew) to execute procedures for preparation and serving of quality products.
    • Talk with customers during walk-throughs and when off-line to determine product and service quality.
    • Resolve customer complaints within 24 hours of receipt.

    Service:
    • Take service times and determine efficiency.
    • Train store personnel to respond promptly to customer needs.
    • Train store personnel in customer courtesy.
    • Train store personnel to solicit feedback to determine customer satisfaction.

    Cleanliness:
    • Train store personnel to maintain store cleanliness during shifts.
    • Write store cleaning plan.
    • Execute cleaning plan through delegation to the management team.
    • Achieve above satisfactory Q.S.C. scores consistently.

    Training:
    • Train store personnel to execute new products to company standards.
    • Train store personnel in company standards (Quality, Service, and Cleanliness), as these standards are modified by operational changes.
    • Orient new managers and crew to the store.
    • Write and manage a development plan for each manager based on position descriptions.
    • Manage Crew Orientation and Training process.
    • Promote high-performing crew members to available crew leader and shift supervisor positions.
    • Train managers in the use of store 'systems' for Q.S.C. and cost controls.
    • Train managers to identify problems and develop alternative solutions.
    • Train and develops managers on Managing Better Shifts skills.
    • Provide leadership and mentoring training to management team.

    Controls:
    • Meet or exceed the 80% Q.S.C. level.
    • Conduct own informal Q.S.C. inspections.
    • Manage production labor control and food cost control using flowcharts, 'build-to' system, and store schedule and positioning system.
    • Monitor and manages store inventory levels to ensure product/item availability (ordering is responsibility of Assistant Manager).
    • Analyze weekly P&L; reviews with the management team.
    • Hold weekly manager meeting.
    • Set store priorities, incorporating store and area objectives.
    • Write and executes store plans (based on priorities agreed-upon with the DM); includes responsibilities delegated to other managers.
    • Identify, evaluates and responds appropriately to labor efficiency problems.
    • Maintain, modifies as necessary, and utilizes store systems to provide consistent operations and customer satisfaction.
    • Establishes realistic and meaningful daily operational goals for management and staff.

    Policies and Procedures:
    • Follows procedures as outlined in the Operations Manual and other company manuals.
    • Maintain safe working conditions in the store as outlined in company policies and procedures.
    • Follows company policy for cash control and security.
    • Reports accidents promptly and accurately.
    • Follows procedures for resolving operational problems indicated by Health Department Inspectors.
    • Manages employee files and time cards strictly in accordance with policies.
    • Manages shifts effectively using guidelines within 'Managing Better Shifts' or similar checklist.
    • Complies with EEO and Labor Law requirements.
    • Ensures managers understand and adhere to Policies and Procedures.

    Administration:
    • Maintains maximum variance .25% between reported and actual.
    • Submits paperwork on a timely basis.
    • Responds promptly to customer comments.
    • Conducts exit interviews as required by area procedures.

    Maintenance:
    • Trains crew and management to perform scheduled cleaning and maintenance of equipment (Preventative Maintenance Program).
    • Calibrates equipment (as trained by maintenance technician).
    • Follows procedures for reporting maintenance problems; tracks progress to completion.

    Employee Relations:
    • Uses consistent practices in managing performance problems with managers and crew (Interaction Management).
    • Manages crew and management in a manner which maximizes retention (reducing turnover).
    • Conducts manager meetings to facilitate communication with management and crew; sets priorities.
    • Manages grievance process; communicates process to the crew.

    Performance Management:
    • Conducts management performance reviews on a timely basis.
    • Takes appropriate corrective action in response to performance problems of crew and management.

    * This salary range is an estimation made by beBee
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