-
Customer Service Leader
4 hours ago
BlueTriton Brands Norton, United StatesThis is a Hybrid position, with three days in the office and two days remote · BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, respons ...
-
Customer Service Leader
3 days ago
BlueTriton Norton, United StatesThis is a Hybrid position, with three days in the office and two days remote · BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, respo ...
-
Field Service Team Leader
2 days ago
The Shyft Group USA, Inc Bristol, United States**Field Service Team Leader - | Utilimaster | Bristol, IN (North)** · Regular Employee | Hourly Non-Exempt · **Who we are**: · At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our **portfolio of last-mile delivery vehicles, wor ...
-
Crimson Solutions Island Falls, United StatesReference Code: 7734 · Company: TÜV Rheinland Group · At TÜV Rheinland, we share a passion for innovative solutions with over [number] people around the world. Here, you can contribute your knowledge independently and continue to develop personally. We are a team of highly qual ...
-
Service Leader
4 hours ago
bartaco Brookline, United States: · The service leader's main responsibility is to ensure that guests are having fun and an enjoyable dining experience by executing effective zone management and on-demand service. It is essential for this role to have excellent communication skills and build solid relationships ...
-
Service Leader
6 days ago
bartaco Brookline, United States Full timeThe service leader's main responsibility is to ensure that guests are having fun and an enjoyable dining experience by executing effective zone management and on-demand service. It is essential for this role to have excellent communication skills and build solid relationships wit ...
-
Food Service Leader
3 days ago
Cumberland Farms Rehoboth, United StatesCumberland Farms - 232 WINTHROP ST [Shift Manager] As a Food Service Leader at Cumberland Farms, you'll: Assist customers with their Chill Zone, beverage and sandwich purchases; Perform inventory control for the food service area; Be responsible for cash register operations and s ...
-
FT Deli Service Leader
6 days ago
Hannaford Supermarkets Taunton, United StatesAddress: · USA-MA-Taunton-255 Joseph E Warner Blvd · Store Code: · Store 08383 Deli · Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out f ...
-
Food Service Leader
2 days ago
Cumberland Farms Rumford, United StatesJob Description · Position Summary: · If you are a high energy, outgoing person who loves to help others, work as part of a team, who is looking for a leadership role, and enjoy working in a food operation this job is for you Responsibilities involve assisting with the management ...
-
Food Service Leader
2 days ago
Cumberland Farms Rumford, United StatesIf you are a high energy, outgoing person who loves to help others, work as part of a team, who is looking for a leadership role, and enjoy working in a food operation this job is for you Responsibilities involve assisting with the management of the Food Service, Leader, Store Ma ...
-
Food Service Leader
1 day ago
Cumberland Farms Fall River, United StatesJob Description · Position Summary: · If you are a high energy, outgoing person who loves to help others, work as part of a team, who is looking for a leadership role, and enjoy working in a food operation this job is for you Responsibilities involve assisting with the management ...
-
Customer Service/front Desk
1 day ago
Goldfish Swim School - North Attleboro North Attleboro, United States**Saving and changing lives, every single day.** · We have a mission to teach kids how to swim and be safer, in and around the water, while making their experience GOLDEN Working for Goldfish Swim School will allow you to provide children and families with necessary life skills t ...
-
Psychiatric Nurse Practitioner
5 days ago
Fuller Hospital Attleboro, United States**Psychiatric Nurse Practitioner** **Opportunity** · Fuller Hospital is seeking a full-time Psychiatric Nurse Practitioner to join our inpatient provider team · **Nurse Practitioners **provide advanced practice nursing support for patients through working with the treatment team ...
-
Food Service Shift Leader
20 hours ago
Wegmans Food Markets, Inc. Westwood, United StatesFocus on company standards regarding merchandising, highlighting quality, freshness and uniqueness of products. Use passion and knowledge to educate team members and customers on product offerings. Proactively approach customers, answer questions, he Shift Leader, Food Service, S ...
-
Food Service Shift Leader
4 days ago
Wegmans Westwood, United StatesWe're looking for passionate people ready to collaborate, develop and be leaders. You'll join a dynamic retail environment that's growing, with new opportunities available every day to enhance your skill set. As a Food Service Shift Leader in the Sub Shop, you'll gain a deep unde ...
-
Guest Services Team Leader
5 days ago
Jordan's Furniture Natick, United StatesResponsibilities we need you to perform... Leading, motivating, and developing your team. Greeting and assisting guests. Answering questions regarding film content, ratings, and show times. Selling tickets utilizing ticketing equipment. Handling cash Team Leader, Guest Service, T ...
-
Food Service Shift Leader
2 days ago
Wegmans Food Markets, Inc. Westwood, United StatesLocation: · 169 University Ave Westwood, MA 02090 · Availability Requirement for this role: · Morning, afternoon, evening (includes weekends).Shifts start as early as 5am · Age Requirement: · Must be 18 years or older · Time Type: · Full time · Pay Range: · $23 - $24.50 / hour · ...
-
FT Customer Service Leader
6 days ago
Hannaford Supermarkets Middleborough, United StatesAddress: · USA-MA-Middleboro-8 Merchants Way · Store Code: · Store 08005 Customer Service · Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks ...
-
PT Customer Service Leader
6 days ago
Hannaford Supermarkets Middleborough, United StatesAddress: · USA-MA-Middleboro-8 Merchants Way · Store Code: · Store 08005 Customer Service · Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks ...
-
PT Customer Service Leader
4 days ago
Food Lion Providence, United StatesAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulf ...
Customer Service Leader - Norton, United States - BlueTriton Brands
Description
**_This is a Hybrid position, with three days in the office and two days remote_**
BlueTriton is a leading provider of spring and purified water products - the name behind your favorite bottled water brands. We are proud to offer an extensive portfolio of highly recognizable, responsibly sourced, and sustainably packaged spring water in addition to other quality products and services. Get ready to quench your thirst with exciting possibilities when you join BlueTriton for a fiercely good career doing work that matters.
ReadyRefresh brings hydration that supports a healthy lifestyle, convenience that preserves precious time and sustainability to help improve our world. Our ReadyRefresh branches and warehouses are where our iconic brands begin their journey to the customer.
**Job Description**
The primary role of a **Customer Service Leader (CSL)** is to support and develop a team of frontline associates that handle customer service contacts while providing a premium customer experience and driving revenue growth. Reporting to the Senior Leader of Customer Service, the CSL guides individuals toward goal achievement using negotiation, problem solving, teamwork, and motivation skills including the ability to act as a role model within the organization. The CSL plays a critical role in delivering the Profit Center Strategy within the Customer Engagement Center (CEC), driving increased basket size, customer retention, first contact resolution, while ensuring the service provided builds brand advocacy.
Functional & Strategic Responsibilities include but are not limited to:
Utilize voice of the customer results to design and deliver targeted training and improve associate performance
Monitor contacts daily and provide timely feedback to associates
Conduct training sessions on various topics such as products, promotions, and upselling techniques; monitor results for training effectiveness and identify additional training opportunities
Create and implement incentive programs by building business cases to maximize effectiveness and motivate performance
Review department practices and recommend improvements
Ensure operational efficiency through achievement of Call Center KPIs (handle time, utilization, average speed of answer, etc.)
Intervene and handle the most sensitive escalated issues and customer problems as-needed
Coordinate work activities to meet operational requirements based on anticipated call volume
Create and maintain reporting of team KPIs and generating other reports as-needed
Proactively recognize and recommend operational improvements
Lead strategic initiatives and/or be an active contributor to a project team
Pilot testing for the business and reporting critical data
Work cross-functionally with business partners on projects and other various tasks
Deliver CEC Revenue and Retention targets related to overarching Profit Center Strategy
Provide business insights to drive Customer Experience (CX) improvements, first contact resolution, and overall contact reduction
Supervisory Responsibilities include but are not limited to:
Responsible for leading, developing and driving engagement for a team of 25 or more customer service associates and application of departmental policies and procedures
Ability to effectively manage human resource concerns such as time/attendance, recruiting/hiring, and performance management, including any and all sensitive employee relations issues
Coach, develop, and engage employees in weekly 1:1s and other informal coaching sessions
Conduct full cycle total performance management including Mid-Year & Year-end reviews
Foster a supportive environment with a focus on learning/development, providing opportunities for growth & career progression
**Qualifications**
Bachelor's degree preferred
5 years of previous supervisory experience in a contact center environment
Strong problem solving and analytical skills
Ability to work independently and as part of a team
Ability to work well in a high volume/fast-paced environment
Excellent organizational, time management, and interpersonal skills
Excellent written and oral communications skills
Detail-oriented, able to multitask and meet deadlines
#LI-Hybrid
BlueTriton Brands offers an extensive portfolio of highly recognizable, responsibly sourced and packaged spring water, purified water and water beverage brands that include Poland Spring, Deer Park, Ozarka, Ice Mountain, Zephyrhills, Arrowhead, Origin, Saratoga, AC+ION, Pure Life, BEAU, Splash Blast and Splash Fizz. BlueTriton Brands also owns and operates ReadyRefresh, a customizable water and beverage delivery service that has been certified as a CarbonNeutral business.
Based in Stamford, Connecticut, BlueTriton Brands and its affiliates in the United States and Canada employ over 7,000 employees. BlueTriton Brands manages resources for long-term sustainability and helps to safeguard more than 20,000 acres of watershed land. The Company has 28 production facilities across the United States, 13 of which are Alliance for Water Stewardship ("AWS") certified across 12 sites, with eight of the certified facilities being AWS Platinum, the highest-level certification.
BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. BlueTriton Brands is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us at )
