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Mount Dora

    Shop Foreman - Mt Dora, United States - Prestige Ford

    Prestige Ford
    Prestige Ford Mt Dora, United States

    4 weeks ago

    Default job background
    Description
    SUMMARY

    Ensures that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

    You will...
    • Assist technicians in developing their skills.
    • Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
    • Understand and ensure compliance with manufacturer warranty and policy procedures.
    • Ensure that all department employees receive appropriate manufacturer training.
    • Conduct regular performance reviews for all technicians in accordance with dealership guidelines.
    • Ensure that all repairs are assigned to technicians in an equal and fair manner.
    • Check progress of each repair order throughout the day.
    • Maintain high-quality service repairs and minimize comebacks.
    • Establish and maintain customer follow-up program to confirm satisfaction with the service experience.
    • Fill in for service advisor and dispatcher when necessary.
    • Strive for harmony and teamwork within the department and with all other departments.
    • Maintain safe work environment.
    • Maintain professional appearance.
    You have...
    • A valid driver's license
    • Advanced knowledge of automotive mechanics and maintenance
    • Ability to operate equipment and tools involved in vehicle repair
    • Ability to lift heavy equipment and vehicle parts
    • Ability to direct and supervise personnel and coordinate shop operations
    • Five years experience in vehicle repair and maintenance procedures
    • Two years supervisory experience
    BASE SALARY PLUS BONUS


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