Planner - Kyle, United States - Matheson Tri-Gas
Description
JOB
SUMMARY
The Planner is primarily involved in
production planning and forecasting to ensure a smooth material flow from the
plant to the end customer. The Planner
is responsible for planning inventory based on statistical data and customer
forecasts for major accounts.
Essential
Functions
Order placement and management:
- Generate transfer orders based on customer forecasts, current
inventory levels, and established lead times
- Work with
cross-functional teams, taking the lead to ensure timely deliveries
- Coordinate emergency situations with major
accounts, Emergency Response Team and Matheson Safety Personnel
- Actively participate in Planning Meetings
- Adhere to all Quality System Policies and
Procedures
Customer interaction:
- Handle day to day and escalated customer inquiries and
complaints with professionalism and efficiency
- Ensure prompt resolution of customer
issues to maintain a high level of customer satisfaction
Team collaboration:
- Collaborate with other departments to
address customer needs and concerns
- Provide guidance and support to junior team
member(s)
Documentation:
- Maintain comprehensive and accurate records of
customer interactions
- Track customer inquiries and complaints,
maintaining records until resolution
Safety:
- Keep
work area clean and orderly, follows all company procedures and safety
policies
- Track customer inquiries and complaints maintaining records
until resolution
- Actively participate in
Daily Toolbox Talk
Required
for All Jobs
* Performs other duties as assigned
* Complies with all policies and
standards
QUALIFICATIONS
Education
Education
Level
Education
Details
Req/
Pref
Associate's Degree
Bachelor's Degree
Bachelor's Degree in Business,
Management or related fields
Required
Work
Experience
Experience
Experience
Details
Required/
Preferred
7-9 years
1-3 years
7-9 years
4-6 years
5 plus years of experience in
Operations, Inventory Management, Sales or Customer Service related field.
4-6 years
1-3 years
Knowledge,
Skills and Abilities
Solid understanding of production operations, Quality System Procedures and SOP's, and a good understanding of continuous
improvement/LEAN methods.
Proficient with ERP (Enterprise Resource Planning) tools. Have advanced knowledge of MS Office Suite, including MS Excel.
Strong
verbal and written communication skills
Planning/Scheduling experience
preferred
Root Cause
Analysis Techniques
5s
Principles
Licenses
and Certifications
Licenses/Certifications
Licenses/Certification
Details
Time
Frame
Required/
Preferred
PHYSICAL
DEMANDS/WORKING CONDITIONS
Physical Demands Category:
Physical
Demands
A thorough completion of this
section is needed for compliance with legal standards such as the Americans
with Disabilities Act. The physical requirements described here are
representative of those that must be met by an employee to successfully
perform the essential functions of this job.
Physical
Demand
N/A
Rarely
Occasionally
Frequently
Constantly
Weight
Stationary Position
Move/Traverse
Stationary Position/Seated
X
Transport/Lifting
X
Transport/Carrying
X
Exerting Force/Pushing
X
Exerting Force/Pulling
X
Ascend/Descend
X
Balancing
X
Position Self/Stooping
X
Position Self/Kneeling
X
Position Self/Crouching
X
Position Self/Crawling
X
Reaching
X
Handling
X
Grasping
X
Feeling
X