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Santa Clara

    Senior Web and Digital Applications Analyst - Santa Clara, United States - JobRialto

    JobRialto
    JobRialto Santa Clara, United States

    3 weeks ago

    Default job background
    Description

    Summary:


    The Web and Digital Applications Analyst is primarily responsible for providing subject matter expertise to support, manage, and enhance the City's Web and Digital properties - City Websites, Intranet (SharePoint), M365, social media and other related applications.

    Qualifications:

    Bachelor's degree or higher in CS, CIS, MIS or equivalent.

    Web and Digital domain area expertise required in the following: Web Content Management, SharePoint

    Expertise in Administering M365

    Social Media domain experience strongly desired

    At least 5+ years' experience working as a Web/Digital application analyst or similar

    Microsoft Office 365 desired

    Knowledge of Responsive Design, Content Strategy, Search Engine Optimization, Cross Channel Social Media Optimization, Data Visualization / Dashboards, Analytics

    SharePoint administration experience highly desired including migration to O365 SharePoint Online

    Knowledge of HTML5, Java Script, CSS, IIS

    Knowledge of security - PCI, SSL

    Ability to communicate with end users and vendors.

    Understanding of client server technologies and relational database concepts desired

    Knowledge of SDLC methodology desired

    Ability to manage small projects/upgrades.

    Leadership skills - ability to mentor staff, track workplans to ensure timely delivery of functionality.

    Responsibilities:

    Typically works under the direction of the Applications Program Manager.

    Respond to Customer Service Requests as required.

    Receive Service Requests relating to fixes, fails, and proposed system changes. Perform initial troubleshooting and support identification of root cause of Incidents. Escalate Incidents as appropriate or to another third-party vendor as required. Follow through on processing Incidents and drive resolution. Produce timely Incident reports documenting system downtime.

    Provide data analysis for Web metrics.

    Monitor websites for issues such as quality, accessibility, and work with departments to resolve.

    Follow change control procedures.

    Develop and maintain technical and operational procedure and work instruction documentation.

    Act as a liaison between the Customer and other third-party vendors. Create and track Service Requests from inception to completion. Create and track enhancement requests from inception to completion,

    Create test plans / cases for enhancements, and coordinate and conduct user acceptance testing.

    Coordinate with other service towers to ensure application technical requirements are met.


    Defining, documenting, and operationalizing:
    Process for Microsoft 365 and Azure AD access and authentication holistically

    Microsoft 365 governance and compliance

    Administering and facilitating broader user adoption of M365 tools, utilizing all aspects of M365 capabilities and driving continuous improvement

    Providing overall, cross-functional architectural leadership and oversight for M365 platform from applications point of view.

    Education: Bachelors Degree
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