- Processes guest check-in and check-out in a professional, hospitable, and friendly manner
- Enforces and executes all cash handling, check, and credit policies to accurately balance transactions, charges and payments, and guest billing
- Delivers all guest messages, mail, and packages in a timely manner
- Greets persons entering establishment immediately and directs or escorts them to specific destinations
- Operates front desk equipment including but not limited to: Switchboard andPMS. Operates all ADA Compliant devices including pool lift and TTY accessibility suitcase
- Maintains consistent communication especially with all departments
- Completes necessary shift paperwork and ensures accuracy on shift checklist, log book, courtesy call back log, bank/shift sign-over, adjustment log, vendor log, and all other forms, reports or checklists assigned
- Closes guest accounts at time of check out and assures satisfaction
- Researchs and attempts to resolve guest complaints or problems within the established guidelines
- Assists with cleaning up the lobby and monitoring the breakfast bar
- Performs an average score of at least 6 on two test calls per quarter if tested
- Produces 2 potential sales leads through internet research each week
- Completes coaching calls as required
- Stocks and maintains product inventories for Suite Shop/Market
- Performs all other duties as may be assigned
- Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
- Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis.
- Language Skills: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
- Time Management – Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
-
Front Desk Agent
2 weeks ago
Indigo Road Hospitality Group - IR Management, LLC Athens, United StatesStrive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner. Participates in activities and meetings. Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs o Front Desk, Agent, Hospitalit ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Athens, United StatesAimbridge Hospitality - Candlewood Suites Athens [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, m ...
-
Front Desk Agent at
1 week ago
Home2 Suites Athens Athens, United StatesJob Description · Job DescriptionHome2 Suites in Athens, AL is looking for one front desk agent to join our strong team. We are located on 15763 Braly Blvd. Our ideal candidate is self-driven, motivated, and reliable. · Home2 Suites Athens,15763 Braly Blvd · Responsibilities · Gr ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Athens, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Athens, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Athens, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
-
Front Desk Agent
4 days ago
Aimbridge Hospitality Athens, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
4 days ago
The Indigo Road Hospitality Group Athens, United StatesJob Type · Full-time · Description · HOSPITALITY STARTS HERE · Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our gu ...
-
Front Desk Agent
1 week ago
IR Management LLC Athens, United StatesJob Description · Job DescriptionDescription:HOSPITALITY STARTS HERE · Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of o ...
-
Spa Front Desk Agent
3 weeks ago
Indigo Road Hospitality Group - IR Management, LLC Athens, United StatesStrive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner. Participates in activities and meetings. Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs o Front Desk, Agent, Hospitalit ...
-
Spa Front Desk Agent
3 weeks ago
The Indigo Road Hospitality Group Athens, United StatesJob Type · Full-time · Description · HOSPITALITY STARTS HERE · Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our gu ...
-
Spa Front Desk Agent
1 week ago
IR Management LLC Athens, United StatesJob Description · Job DescriptionDescription:HOSPITALITY STARTS HERE · Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of o ...
-
Part-time medical front desk
3 weeks ago
Randstad Athens, United States Part timeDo you have at least 2 years of customer-facing front desk/receptionist experience? Are you ideally looking for part-time work? This could be the job for you Our client in Athens is hiring a part-time front desk associate at their medical facility. Must be available to work betwe ...
-
IT Professional Asst
16 hours ago
University of Georgia Athens, United States Part timePosting Details · Position Details · Posting Number · G/R25835P · Working Title · IT Professional Asst (Part-time; NBE) · Department · EITS-Client Services · About the University of Georgia · Since our founding in 1785, the University of Georgia has operated as Georgia's olde ...
-
Spectrum Innovations Walton, United StatesFor our headquarters in Sarstedt, we are looking for dedicated and motivated employees (m/f) for our international IT service desk, starting immediately. You will provide technical support for technology devices for a well-known client. An engaged and open-minded team is waiting ...
-
Concierge & Guest Services
1 week ago
Reynolds Lake Oconee Greensboro, United States** Concierge & Guest Services** · **Job Category****:** Customer Service **Requisition Number****:** CONCI003332 Showing 1 location **Job Details** · **Description** · Full-time position, including possible evenings and weekends. Position will answer questions and make reserva ...
Front Desk Agent - Athens, United States - Fairfield Inn by Marriott Athens, OH
Description
Job Description
Job DescriptionJob Title: Front Desk Associate
Reports To: Assistant General Manager/Front Desk Manager
FLSA Status: Non-Exempt
Summary: The Front Desk Associate is responsible for ensuring guests are checked in and out of the hotel while answering any questions or concerns guests or visitors may have.
Essential Duties and Responsibilities:
Competencies:
Qualifications:
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Computer and Equipment Skills:
General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus. Must be able to operate a calculator, fax, and printer.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling.
