Lead IT Help Desk Analyst - Greenville, United States - Perceptive Recruiting, LLC

Description

Lead IT Help Desk Analyst

position open

in Greenville, SC for an IT Support professional with a high level of professional communication and experience in desktop and software support.

Join a national, mid-sized company in the creation of their in-house IT support desk and make a meaningful difference in the day-to-day operations of a growing business.

This position offers a great

benefits package

and provides an opportunity to grow in an organization as they move their IT support efforts in-house. In this role, you will help create the infrastructure and documentation for a 3 person support team.


Requirements:
Minimum of 3-years prior experience in an IT support or service desk role

Strong understanding of IT fundamentals and troubleshooting techniques including software installation, hardware configuration, VPN, Mobile support, light networking, PC, MAC support

Documentation including knowledge base

Experience using and supporting Microsoft O365

Experience using ticketing systems, such as Service Now

Excellent verbal and written communication skills via in-person, phone, chat and ticketing systems

Preferred:
relevant certifications (e.g., CompTIA A+, ITIL)

Perceptive Recruiting, LLC , headquartered in Greenville, SC, has 25+ years of technology recruitment experience.

We build relationships with our clients so we can find you the right cultural and technical fit for your next role.

We provide guidance every step of the interview process to give you the best chance of success. Looking for your next opportunity?

Perceptive Recruiting is an equal opportunity employer.

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