Wine Educator, Experiences and Tours - St Louis - Constellation Brands

Description

Job Description

Position Summary

The Wine Educator & Tour Guide at Robert Mondavi Winery is a dynamic frontline ambassador responsible for delivering world-class wine education, public and private tastings, and immersive winery tours. This role is central to creating memorable guest experiences that reflect the iconic Robert Mondavi Winery brand and values of Constellation Brands. The Wine Educator & Tour Guide engages visitors with compelling storytelling, expert wine knowledge, and personalized service, ensuring every guest leaves with a deeper connection to our wines, heritage, and hospitality.

Key Responsibilities

Wine Education and Guest Experience

As part of the wine education and guest experience responsibilities, the Wine Educator & Tour Guide creates and delivers engaging, informative, and interactive wine presentations for guests of all knowledge levels, in both group and private settings. They conduct guided tastings, pairing experiences, and educational seminars that highlight the history, philosophy, and winemaking techniques of Robert Mondavi Winery. By sharing the winery's story, viticultural practices, and brand values, the Wine Educator & Tour Guide actively fosters meaningful and lasting connections with visitors. Throughout each interaction, they encourage guest engagement, answer questions, and tailor experiences to individual interests and knowledge levels, ensuring every guest enjoys a memorable and personalized visit. In addition, the Wine Educator & Tour Guide is focused on driving sales conversion of wine and merchandise, as well as converting visitors into wine club members, effectively supporting the winery's direct-to-consumer growth and overall business objectives.

Tour Guide Duties

The Wine Educator & Tour Guide leads guided tours of the winery, vineyards, and production facilities, providing engaging and accurate information about winemaking, the estate's legacy, and the Napa Valley region. They ensure that every tour is conducted with professionalism, enthusiasm, and careful attention to guest safety and satisfaction. The Wine Educator & Tour Guide adapts tour content and pacing to suit the needs of diverse audiences, including wine novices, enthusiasts, and industry professionals, while maintaining strict adherence to the established tour timeline. Additionally, they coordinate with hospitality and operations teams to ensure smooth tour logistics and maintain facility readiness, delivering a seamless experience for every guest.

Hospitality and Service Standards

The Wine Educator & Tour Guide is dedicated to delivering seamless, high-touch hospitality across all guest touchpoints, ensuring that every visitor's experience is exceptional from the initial greeting to the final farewell. They proactively identify and address guest needs, attentively responding to questions, preferences, or concerns to ensure that each individual feels both welcome and valued throughout their visit. By maintaining a warm and professional demeanor, the Wine Educator & Tour Guide creates a positive and memorable atmosphere that reflects the standards of Robert Mondavi Winery. In addition to welcoming daily guests, they also play a vital role in supporting the execution of special events, VIP experiences, and private bookings. This includes assisting with event logistics, providing personalized service to distinguished guests, and collaborating with the hospitality team to ensure that every aspect of each unique experience is flawlessly delivered, further elevating the winery's reputation for excellence in hospitality.

Wine Education & Brand Standards

The Wine Educator & Tour Guide is committed to maintaining up-to-date knowledge of the Robert Mondavi Winery portfolio, including current releases, winemaking processes, and broader industry trends. By staying informed, they can share accurate and insightful information with guests, enriching each visitor's understanding and appreciation of the winery's offerings. In every guest interaction, the Wine Educator & Tour Guide upholds and communicates the winery's brand standards and unwavering commitment to quality, ensuring that the brand's values are consistently reflected. Furthermore, they actively collect guest feedback during visits and relay this information to management, contributing to the ongoing enhancement and continuous improvement of the overall visitor experience.

Operational and Cross-Functional Teamwork

The Wine Educator & Tour Guide plays an active role in the daily set-up and break-down of tasting rooms, tour routes, and hospitality spaces, ensuring that each area is prepared to welcome guests and operate smoothly. They maintain all guest environments to the highest standards of cleanliness, safety, and presentation, creating a welcoming and polished atmosphere that reflects the winery's commitment to quality. In addition, they support inventory management for wine, merchandise, and educational materials, ensuring that supplies are organized, well-stocked, and readily available for both guests and staff. By collaborating closely with colleagues across departments, the Wine Educator & Tour Guide helps optimize guest flow and maximize operational efficiency, contributing to a seamless and memorable visitor experience.

Qualifications & Skills

• Proven experience in hospitality, event coordination, or guest services; wine industry experience is strongly preferred.
• Strong organizational and communication skills, with a collaborative and proactive approach to working with both internal and external teams.
• Demonstrated financial acumen, including knowledge of budgeting, cost control, and the ability to interpret key performance indicators (KPIs).
• Flexibility to work varied hours, including weekends and evenings, to support guest programming and business needs.
• Strong attention to detail, a passion for delivering outstanding guest experiences, and a commitment to upholding the brand standards of Robert Mondavi Winery.

Preferred Qualifications

• Wine Knowledge: WSET Level 2 (or higher) or equivalent wine education required.
• Experience: Minimum 2 years in hospitality, guest services, or wine education; prior experience as a tour guide or in the wine industry strongly preferred.
• Communication: Outstanding verbal presentation skills; ability to convey complex ideas in an engaging and approachable manner.
• Customer Service: Demonstrated passion for providing exceptional guest experiences; adaptable and responsive to diverse audiences.
• Organization: Strong time management, attention to detail, and ability to multitask in a fast-paced environment.
• Tech Skills: Proficiency in Microsoft Office Suite; experience with reservation systems (Tock, TripleSeat) a plus.
• Teamwork: Collaborative, positive, and proactive approach to working with colleagues and leadership.

Minimum Qualifications

• High school diploma or equivalent; bachelor's degree in hospitality, wine studies, or a related field preferred.
• Must be able to lift up to 40 lbs and stand or walk for extended periods.
• Flexible schedule, including availability on weekends, holidays, and evenings as required.
• Valid U.S. Passport; ability to travel up to 10% for training or events.

Physical Requirements/Other

• Able to lift 40lbs on occasion.
• Work in a normal office environment. Sit at a workstation for up to 2-hour intervals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be flexible in work style, location, and schedule: travel up to 30%, the wine industry is a hospitality-oriented industry, so availability to work weekends and evenings on occasion as required.
• Must have valid U.S. Passport.

Location

Oakville, California

Additional Locations

Job Type

Full time

Job Area

Hospitality & Retail

The salary range for this role is:

$ $40.74

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).