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    customer service representative/associate - Victoria, United States - The Acquisition Group

    The Acquisition Group
    The Acquisition Group Victoria, United States

    1 week ago

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    Description

    **CUSTOMER SERVICE REPRESENTATIVE/ASSOCIATE**

    Victoria We are a Marketing Consultancy firm who is expanding all over Canada. We partner with many big companies to build strategies for their growth and success. We pride ourselves on our competitive, but extremely friendly work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trust, and challenge.

    Our company is looking for charismatic and driven individual to grow from entry level to an experienced Team Lead, in a Customer Service role ideally leading into a Management role. To provide exceptional customer service, set and exceed sales and retention targets, train and coach an external team of representatives after being a manager, and ensure optimum results in the areas of customer retention and satisfaction.

    **Responsibilities include:**

    Develop and track sales performance and customer service outcomes

    Educate, coach, and own the relationship with a team of external representatives with a view to maximizing customer satisfaction and sales retention objectives

    Foster representatives' knowledge development through daily and monthly sales and customer service targets

    Help and guide customer on issues related to product knowledge

    Act as spokesperson for customer expectations within the program's Product Management team, and within the greater context of the program

    Identify opportunities to improve work procedures in order to optimize customer retention and satisfaction and participate in the implementation and management of programs necessary for the achievement of department objectives.

    Work closely with your team members to ensure quality assurance by tracking results and customer feedback

    **Qualifications:**

    1-2 year's experience in either a call center role, or customer facing environment, or sales role is preferred, not required

    Demonstrated experience in adapting to meet customer service requirements

    Excellent communication skills highlighted by good listening skills and the ability to effectively communicate information

    Demonstrated ability to produce clear, concise, and detailed documentation for end users and customer representatives

    Strong analytical and problem-solving skills

    Strong interpersonal and communication skills

    Comfortable working directly with customers and potential customers in a face to face environment

    Desire to work in a fast-paced, growing team

    Ability to work effectively independently and in a team

    Must be 18 years or older

    Must pass a criminal record check

    **Benefits & Our Culture:**

    The management and marketing team at our company offers an environment where our entry level team member's ideas are not only heard but implemented. We offer a team-based environment, however, our team members are expected to be self-disciplined in managing their own time and work schedule.

    Fun, team building environment

    Leadership workshops & development

    Financial management, business management, time management

    Recognition for top performers

    Competitive compensation package, including uncapped commissions and bonuses

    Advancement to management based on performance, not seniority.

    This is a full-time position, with ample and expected opportunities for growth and advancement. We thank all applicants for their time, however only those selected would be contacted for the next round.

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