- Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
- Responds quickly and properly to irregular and emergency situations.
- Monitors the quality of core Public Safety processes.
- Holds subordinates accountable for customer service standards and initiates remediation when needed.
- Maintains confidentiality in all matters related to patient care and visitor issues.
- Provides cultural information to facilitate support for a treatment plan.
- Ensures that information pertaining to the patient's outpatient services, hospitalization, (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
- May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
- On call responsibilities as directed: Yes
- Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes
Case Manager MSW - Haymarket, United States - UVA Health Northern VA & Culpeper
Description
Job DescriptionCase Manager MSW
Job Code: SW1537
ABOUT US
We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.
As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people's lives every day.
JOB TYPE
Classification: Nonexempt
Supervises Positions: No
JOB SUMMARY
The MSW Case Manager serves as a leader of the complex discharge planning process and a valued member of the healthcare team. They collaborate with physicians and other members of the healthcare team to assess, plan, implement and evaluate proactive, complex, and safe discharge plans. Collaborates with RN Case Manager's for guidance with medically complex cases. The MSW Case Manager is also responsible for facilitating coordination of care. The MSW Case Manager along with the other members of the healthcare team accepts responsibility, authority, and accountability for management of care. This shall be in accordance with the current policies and procedures, mission, vision, and values of UVA Health Northern VA & Culpeper. Serves as a resource for discharge planning and care coordination for psychosocially complex cases. Maintains current knowledge of available community resources and post-acute care options.
Communication: Communicates effectively with people of diverse backgrounds and all levels of authority.
QUALIFICATIONS
Education: Graduate Degree required - Master's Degree in Social Work from school accredited by the Council on Social Work Education.
Experience: 2 or more years of professional social work experience or 2 or more years of healthcare experience preferred. Case Management or related experience preferred. Refer to the Life Support Training Policy for additional details.
Licensure: N/A
Additional Skills/Requirements Required: Weekend and holiday coverage.
Additional Skills/Requirements Preferred: Knowledge/Competence of Microsoft Office products and keyboarding.
PHYSICAL DEMANDS
Physical Demand Code: 3A, Administration
Work Function/Activity: Sedentary to Light Physical Demand
The job requires frequent sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.
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