IT Client Support Lead - Dallas - Energy Transfer Partners

    Energy Transfer Partners
    Energy Transfer Partners Dallas

    1 day ago

    Full time
    Description

    Salary: $120,000 - 160,000 per year

    Requirements:
    • To excel in this role, an individual must successfully perform each essential duty. The following criteria are required:
    • A minimum of 8 years of experience in providing support to end-users.
    • Comprehensive knowledge and skills across all IT disciplines, as this position may involve being the sole IT resource in various situations.
    • Willingness to travel as necessary to assist end-users, including attendance at meetings.
    • A valid passport or the ability to obtain one.
    • Extensive knowledge of audio-visual technology.
    • Proficiency in cellular technologies, specifically for Apple and Android devices.
    • A solid understanding of network design and server relationships.
    • Familiarity with telephony systems, including VOIP services.
    • Proficiency in iOS, Android, and Windows platforms.
    • Awareness of security technologies, including biometric and magnetic systems.
    • A firm understanding of Cyber Security and its implications.
    • Exceptional verbal and written communication skills along with strong business presentation abilities.
    • Must demonstrate integrity and trustworthiness in handling confidential and sensitive information.
    • Experience requirements vary by job level:
    • The Senior IT Specialist level necessitates a Bachelor's degree or equivalent experience alongside 5-8 years of relevant experience.
    • The Lead IT Specialist level requires a Bachelor's degree or equivalent experience and at least 8 years of relevant experience.
    • The Principal IT Specialist level demands a Bachelor's degree or equivalent experience with a minimum of 10 years of relevant experience.
    • Preferred Qualifications:
    • A+ Certification
    • Net + Certification
    • Security + Certification
    • Cyber Security experience
    • Experience with Microsoft desk side support
    • Previous experience in the energy sector
    Responsibilities:
    • In this role, you will take on essential duties including:
    • Addressing complex technical challenges that require a comprehensive understanding of IT systems and infrastructure.
    • Analyzing technical issues, identifying root causes, and implementing efficient solutions.
    • Managing the escalation process for complex problems to the appropriate teams or individuals.
    • Assisting end-users in comprehending IT security policies and providing straightforward, standard solutions that adhere to those guidelines.
    • Collaborating with corporate services and IT teams to design and propose audio-visual configurations that utilize compatible technology while remaining user-friendly for all employees.
    • Taking on a technical leadership role in refresh projects, coordinating schedules for work and ensuring timely ordering and retirement of equipment while following established processes.
    • Communicating clearly and concisely with end-users, providing updates and solutions while managing expectations.
    • Guiding and mentoring junior staff, sharing knowledge, and fostering a cooperative team atmosphere.
    Technologies:
    • Android
    • Support
    • Mobile
    • Network
    • Security
    • Windows
    • iOS
    • ASP.NET
    • Web

    More:

    We are eager to welcome you to our team Chat with our digital assistant to learn more about our organization and easily apply directly from your mobile device. Energy Transfer is proud to be recognized by Forbes as one of America's top large employers, committed to safely and responsibly delivering energy throughout the country.

    Our mission inspires us to encourage our employees to create exceptional value for our customers, investors, and communities, as well as to contribute to causes we care about, such as MD Anderson Children's Cancer Hospital, The Salvation Army, The American Red Cross, Ronald McDonald House, among others.

    We appreciate our employees who make our growth and success possible. We take pride in providing industry-leading compensation, extensive benefits, a 401(k) match with additional profit sharing, generous paid time off, and numerous career advancement opportunities.

    Join our award-winning team of over 12,000 professionals as we strive to fuel the world and support one another

    last updated 7 week of 2026

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