Program Representative - Chicago, United States - HUB International

Description

About HUB

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected - through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development . Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you

• are seeking a progressive work environment at a rapidly growing organization
• have a desire to help others protect their future
• have an entrepreneurial spirit and are challenged by the opportunity to grow the business
• are focused on learning and development to enhance your industry knowledge and expertise
• are a self-starter willing to invest time and energy to learn the technical aspects of our business
• believe in integrity and building success by developing relationships with others

SUMMARY

This role requires an individual who is professional and who displays the drive, determination, and self-motivation to meet the needs of our Programs operations. Specifically, your mission will be to help guide the team that services and maintains existing accounts while uncovering opportunities for increasing business.

JOB RESPONSIBILITIES

• Provides additional one on one training to new or existing team members.
• Knowledge expert of our insurance policies and the day-to-day service processes.
• Takes leadership of department projects such as, but not limited to task distribution, escalation screening, finance reporting and book growth.
• Account manage our largest PL accounts with the assistance of the PL Stew team
• Identify areas of improvement and come up with creative solutions
• Attend in person conventions and be the product expert for the Professional Liability team.
• Handle call and claim escalations in a reasonable timeframe that leads to positive outcomes.
• Aid in backdating approval requests from our team to the insurance provider.
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues
• Process quotations and binders as needed
• Be responsible for issuance of new business policies, endorsements, reinstatements and taking first reports of claims
• Investigate and process refunds on overpayments
• Maintain complete and accurate files and input necessary data on the company's agency management system
• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures
• Acts as liaison between clients and insurance carriers to gather underwriting information as requested.
• Execute daily job responsibilities, including responding to voice mail, email and client inquiries in a timely manner
• Maintain service standards as outlined in the procedure manual
• Maintain confidentiality requirements regarding insurance coverage

QUALIFICATIONS

• High School diploma or equivalent; AA and/or college degree preferred
• Hold Illinois producer license appropriate to the position or secure within 60 days and meet bonding requirements
• Superior customer service and problem solving skills
• Excellent oral and written English communication skills
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to work in a positive team environment
• Ability to work a regular, full-time work schedule at HUB's facility and on some company holidays, overtime when needed

Department Account Management & Service

Required Experience: 5-7 years of relevant experience

Required Travel: Up to 25%

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here

EEOAA Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Hi, we're HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit