Collector/Agent - Lincoln - NCB Management Services

Description

Collector/Agent

The Collector/Agent is responsible for managing overdue accounts and recovering outstanding debts. They must contact customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions while ensuring compliance with relevant laws and regulations.

Essential Job Functions:

• Contacting Customers: Reach out to customers through phone or mail to discuss overdue accounts and arrange for payment. 
• Negotiating Payment Plans: Collaborate with customers to establish manageable payment plans while ensuring timely debt recovery. 
• Updating Account Information: Maintain accurate records of customer interactions, payment agreements, and account statuses in the company's database. 
• Researching Accounts: Investigate and analyze customer accounts to understand the reasons for non-payment and determine the best course of action.